Principal Program Manager Retail Efficiency North American Stores
Principal Program Manager Retail Efficiency North American Stores
Posted on :
14-04-2025
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1 Vacancy
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Job Description
North American Stores (NAS) is seeking an experienced driven Principal Program Manager to lead our Retail Efficiency Program a strategic initiative focused on delivering transformative productivity across our Retail teams. This seniorlevel position will drive significant change in how our Retail teams operate influence technical roadmaps across multiple VP orgs and deliver measurable improvements in employee productivity and satisfaction.
This Principal Program Manager role is significantly complex requiring a leader who can quickly build mastery over Retail workflows and tools use strong judgement to identify top opportunities navigate a highly fragmented technical landscape and use technology and process improvement to solve endemic Retail pain points such as data fragmentation and tool proliferation. The role is strategic requiring a leader who can build new mechanisms to measure progress and collect feedback; make highjudgement datadriven prioritization or tradeoff decisions on behalf a broad customer base; and provide thought leadership to apply emerging technologies to difficult problems. The person in this role must also develop a deep understanding of the Retail business effectively connectingthedots between technical feature development and how teams operate in practice. The person in this role will have a broad impact affecting the daily work of thousands of Retail employees across multiple regions influencing tech roadmaps across multiple VP orgs and saving employees hundreds of thousands of hours annually and must be adept at communicating and influencing at a large scale. Finally this role requires a person who is able to overcome major obstacles and deliver results at a high level. Many of the problems this role will tackle have been persistent pain points for over a decade success will require grit a strong bias for action creative problem solving and an ability to influence without authority.
Key job responsibilities
Own endtoend strategy development and for the NAS Internal Efficiency program with a goal of driving a stepchange in the efficiency of Retail tools and processes
Establish and deliver on key metrics around employee productivity tool effectiveness and operational efficiency; where needed invent and implement new measurement frameworks to quantify productivity improvements
Use data and anecdotes to influence roadmaps across dozens of engineering teams in multiple VP orgs accelerating progress delivering efficient tooling on behalf of Retail employees
Lead enablement of technology and process best practices ensuring NAS Retail teams stay uptodate with tooling changes
Partner with WW stakeholders across regions to converge on best practices and scale efficiency efforts
Report on progress and surface open debates in quarterly business reviews up to the SVP level
About the team
North America Stores Amazon Customer Excellence System (NAS ACES) is a centralized efficiency team that works on behalf of NAS Category teams to increase employee efficiency improve Selling Partner (SP) experience and accelerate SP growth. NAS ACES consists of Vendor Tooling Internal Tooling Vendor Support and the Retail Efficiency Program. This role supports the Retail Efficiency Program which is chartered with increasing the proportion of time Retail employees spend on work that both requires high judgement and creates direct value for customers or Amazon.
7 years of working cross functionally with tech and nontech teams experience
7 years of program or project management experience
7 years of managing analyzing and communicating results to senior leadership experience
Bachelors degree
Experience implementing repeatable processes and driving automation or standardization
Experience defining program requirements and using data and metrics to determine improvements
Adept at influencing tech and nontech stakeholders without authority
Experience delivering projects within scope time budget and quality
Familiarity with Amazon Retail business and workflows
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124900/year in our lowest geographic market up to $206500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
This Principal Program Manager role is significantly complex requiring a leader who can quickly build mastery over Retail workflows and tools use strong judgement to identify top opportunities navigate a highly fragmented technical landscape and use technology and process improvement to solve endemic Retail pain points such as data fragmentation and tool proliferation. The role is strategic requiring a leader who can build new mechanisms to measure progress and collect feedback; make highjudgement datadriven prioritization or tradeoff decisions on behalf a broad customer base; and provide thought leadership to apply emerging technologies to difficult problems. The person in this role must also develop a deep understanding of the Retail business effectively connectingthedots between technical feature development and how teams operate in practice. The person in this role will have a broad impact affecting the daily work of thousands of Retail employees across multiple regions influencing tech roadmaps across multiple VP orgs and saving employees hundreds of thousands of hours annually and must be adept at communicating and influencing at a large scale. Finally this role requires a person who is able to overcome major obstacles and deliver results at a high level. Many of the problems this role will tackle have been persistent pain points for over a decade success will require grit a strong bias for action creative problem solving and an ability to influence without authority.
Key job responsibilities
Own endtoend strategy development and for the NAS Internal Efficiency program with a goal of driving a stepchange in the efficiency of Retail tools and processes
Establish and deliver on key metrics around employee productivity tool effectiveness and operational efficiency; where needed invent and implement new measurement frameworks to quantify productivity improvements
Use data and anecdotes to influence roadmaps across dozens of engineering teams in multiple VP orgs accelerating progress delivering efficient tooling on behalf of Retail employees
Lead enablement of technology and process best practices ensuring NAS Retail teams stay uptodate with tooling changes
Partner with WW stakeholders across regions to converge on best practices and scale efficiency efforts
Report on progress and surface open debates in quarterly business reviews up to the SVP level
About the team
North America Stores Amazon Customer Excellence System (NAS ACES) is a centralized efficiency team that works on behalf of NAS Category teams to increase employee efficiency improve Selling Partner (SP) experience and accelerate SP growth. NAS ACES consists of Vendor Tooling Internal Tooling Vendor Support and the Retail Efficiency Program. This role supports the Retail Efficiency Program which is chartered with increasing the proportion of time Retail employees spend on work that both requires high judgement and creates direct value for customers or Amazon.
7 years of working cross functionally with tech and nontech teams experience
7 years of program or project management experience
7 years of managing analyzing and communicating results to senior leadership experience
Bachelors degree
Experience implementing repeatable processes and driving automation or standardization
Experience defining program requirements and using data and metrics to determine improvements
Adept at influencing tech and nontech stakeholders without authority
Experience delivering projects within scope time budget and quality
Familiarity with Amazon Retail business and workflows
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124900/year in our lowest geographic market up to $206500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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