Operations Technology Solutions (OTS) at Amazon is at the forefront of creating securing and maintaining advanced technical infrastructure and devices. These innovations span across Amazons diverse landscape including Fulfillment Centers Transportation Logistics Specialty Fulfillment Air and Pharmacy sectors. Our skilled operators count on OTS to test certify deploy and sustain stateoftheart network solutions and enduser equipment at approximately 2500 global sites where Amazon thrives. Committed to exceeding customer expectations OTS ensures a secure and reliable infrastructure through its extensive network of over 4000 field technicians and engineers. These professionals are vital in managing the daily operations and growth of Amazons vast fulfillment and logistics network.
Key job responsibilities
You work with limited guidance. You own your teams systems proactively identifying and fixing extant risks limitations and deficiencies. You take a longterm view of your teams systems and how they fit into the architecture of your organization. Your work is tactical and strategic: you identify strategic opportunities that solve tactical problems and how to know when to invest in one over the other to deliver the greatest impact with the smallest investment. You design technology solutions and architectures that solve complex business or technical problems which may require the work of a team to build. You decompose difficult problems into straightforward tasks components or features that can be delivered in parallel by you and others. You lead by example delivering solutions which are inventive resilient and extensible and you make it easier for others to do the same. You correctly identify the most appropriate technical solution for a given problem when to reuse or extend existing solutions and when to build new ones. When you write software it is straightforward for others to adopt maintain and extend. You lead projects that improve engineering and operations processes setting the standards for engineering best practices and operational excellence within your team. You ensure your team is stronger because of your presence but does not require your presence to be successful. You are learning to forcemultiply through others. Your work enables teams in your organization to build by reducing complexity improving automation and making procedures safer.
A day in the life
* Work closely with Product Management to break down feature requirements into software deliverables
* Design Develop and maintain secure and performant software features and systems for Operations and Operations IT customers
* Actively participate in software and system design reviews
* Participate in the team oncall rotation where you will triage communicate status escalate and remediate critical issues quickly
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment.
The benefits that generally apply to regular fulltime employees include:
Medical Dental and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you!
At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
About the team
* Our customer is the business. We obsess over the end user experience but we build our strategy based on the businesss requirements
* We provide solutions to our customers initiatives not barriers. However we cannot allow them to make poor decisions especially in employee safety and information security
* We have a requirement for zerotouch deployment and support for all operational technology
* Our organization is an incubator for Amazon tech talent. We encourage and celebrate upward and lateral movement internally and externally for our talent
Experience leading the design build and deployment of complex and performant (reliable and scalable) software solutions in production
Experience designing or architecting (design patterns reliability and scaling) of new and existing systems
Experience in communicating with executives to describe software product features technical designs and product strategy
Experience writing technical documents project plans and progress reports to leadership and to stakeholders
Experience defining system architectures and exploring technical feasibility tradeoffs
Experience programming with at least one modern language such as Python Ruby Golang Java C C# Rust
Experience with CI/CD pipelines build processes
Experience working with highavailability distributed systems and services
Experience with distributed systems at scale
Experience in mentoring leading or managing more junior engineers
Experience working in an Agile environment
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit
for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.