Team Manager - Quality Alexa Shopping OPTIMA
Team Manager - Quality Alexa Shopping OPTIMA
Posted on :
14-04-2025
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1 Vacancy
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Job Description
At Alexa Shopping we strive to enable shopping in everyday life. We allow customers to instantly order whatever they need by simply interacting with their Smart Devices such as Amazon Show Spot Echo Dot or Tap. Our Services allow you to shop no matter where you are or what you are doing you can go from I want that to thats on the way in a matter of seconds. We are seeking the industrys best to help us create new ways to interact search and shop. Join us and youll be taking part in changing the future of everyday life.
We are seeking an experienced team manager to develop and manage our annotation and data analysis operations team. This team plays a critical role in improving Alexas natural language understanding (NLU) leading to improved CX quality metrics and positive business impact. The team manager must have a passion for data efficiency and accuracy.
Specifically the Team manager will:
Manage day to day operations with a team of Data Associates and Data Specialists
Manage work prioritization and delivery based on business needs
.Ensure high quality delivery under aggressive deadlines
.Plan capacity and commit to volume by managing resources queue shift management cross training and leave management
Track weekly/monthly metrics and process reviews with internal and external stakeholders across time zones.
Maximize productivity and process efficiency through process standardization strong process documentation supervision analysis and performance feedback on a periodic basis
Initiate and lead process improvement projects presents solution proposals and implement them to other applicable/inscope operational areas
Own teams hiring performance and development through performance metrics training feedback and coaching on an ongoing basis
Basic Qualifications
A Bachelors Degree with relevant experience of 6 years with 2 years of people management.
Excellent English communication (written & oral) strong organizational skills and detail oriented
Strong analytical problemsolving and criticalthinking skills
Comfortable working in a fast paced highly collaborative dynamic work environment
Willingness to support several projects at one time and to accept reprioritization as necessary
Preferred Qualifications
Business Analytics experience. Six Sigma/Green Belt Certification MBA Speaker of any European language (in addition to English)
BASIC QUALIFICATIONS
A Bachelors Degree with relevant experience of 6 years with 2 years of stakeholder management
Excellent English (written & oral) strong organizational skills and detail oriented
Strong analytical problemsolving and criticalthinking skills
Comfortable working in a fast paced highly collaborative dynamic work environment
Willingness to support several projects at one time and to accept reprioritization as necessary
Demonstrated leadership with a bias towards action and ownership
PREFERRED QUALIFICATIONS
Six Sigma/Green Belt Certification
MBA
Exposure to working with technology teams and solving operational issues
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
We believe passionately that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills.
We welcome applications from all members of society irrespective of age gender disability sexual orientation race religion or belief.<br/><br/>Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice <a hrefhttps:// to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit <a hrefhttps:// for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
We are seeking an experienced team manager to develop and manage our annotation and data analysis operations team. This team plays a critical role in improving Alexas natural language understanding (NLU) leading to improved CX quality metrics and positive business impact. The team manager must have a passion for data efficiency and accuracy.
Specifically the Team manager will:
Manage day to day operations with a team of Data Associates and Data Specialists
Manage work prioritization and delivery based on business needs
.Ensure high quality delivery under aggressive deadlines
.Plan capacity and commit to volume by managing resources queue shift management cross training and leave management
Track weekly/monthly metrics and process reviews with internal and external stakeholders across time zones.
Maximize productivity and process efficiency through process standardization strong process documentation supervision analysis and performance feedback on a periodic basis
Initiate and lead process improvement projects presents solution proposals and implement them to other applicable/inscope operational areas
Own teams hiring performance and development through performance metrics training feedback and coaching on an ongoing basis
Basic Qualifications
A Bachelors Degree with relevant experience of 6 years with 2 years of people management.
Excellent English communication (written & oral) strong organizational skills and detail oriented
Strong analytical problemsolving and criticalthinking skills
Comfortable working in a fast paced highly collaborative dynamic work environment
Willingness to support several projects at one time and to accept reprioritization as necessary
Preferred Qualifications
Business Analytics experience. Six Sigma/Green Belt Certification MBA Speaker of any European language (in addition to English)
BASIC QUALIFICATIONS
A Bachelors Degree with relevant experience of 6 years with 2 years of stakeholder management
Excellent English (written & oral) strong organizational skills and detail oriented
Strong analytical problemsolving and criticalthinking skills
Comfortable working in a fast paced highly collaborative dynamic work environment
Willingness to support several projects at one time and to accept reprioritization as necessary
Demonstrated leadership with a bias towards action and ownership
PREFERRED QUALIFICATIONS
Six Sigma/Green Belt Certification
MBA
Exposure to working with technology teams and solving operational issues
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
We believe passionately that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills.
We welcome applications from all members of society irrespective of age gender disability sexual orientation race religion or belief.<br/><br/>Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice <a hrefhttps:// to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit <a hrefhttps:// for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
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