Program Manager Change Management Office Change Management Office

The Grocery Fulfillment Center (GFC) team is looking for a high caliber Program Manager to join the Change Management Office branch of the team! CMO is a centralized source of all new projects that are being proposed vetted and approved for an individual site or network rollout across multiple grocery FCs. Our goal is to provide a high level of visibility to our stakeholders partners and leaders across the Org while protecting leadership bandwidth. The CMO process supports project owners in launching their projects strategically to achieve their goals timelines and financial impacts while maintaining within their budget. We are dedicated to providing unified channels and mechanisms for partner teams to drive and manage changes without bureaucracy where relevant stakeholders are informed at the right time to reduce communication churn and leaders can execute change quickly and easily.

As a Program Manager in the GFC CMO you will play a crucial role in driving transformational changes across our grocery network. Youll work closely with crossfunctional teams to identify validate and implement best practices while ensuring effective change management and continuous improvement. This role requires strong analytical skills excellent stakeholder management and the ability to drive results in a complex fastpaced environment.

Key job responsibilities
Strategic Leadership & Business Partnership
Lead strategic analyses to guide executive decisionmaking with particular emphasis on variable cost optimization.
Partner with Finance to evaluate business challenges and develop datadriven recommendations that balance operational efficiency with financial performance.
Conduct adhoc assessments to help leaders understand the financial ramifications of key decisions especially those impacting project costs and resource allocation.

Project Leadership &
Own the full project lifecycle from inception to implementation of highpriority initiatives ensuring swift delivery of timesensitive business objectives while maintaining quality standards and stakeholder alignment.
Create and maintain comprehensive project plans with clear milestones deliverables and success metrics
Proactively identify and remove roadblocks to accelerate project completion.
Monitor and report on project health risks and dependencies

Reporting & Analytics
Develop and maintain scalable reporting that empower informed planning accurate controllership and clear visibility into key business drivers.
Partner with finance teams to standardize streamline and prioritize improvements remove roadblocks and increase the reliability and efficiency of reporting
Lead monthly variance analysis of project variable costs against planned values and actuals identifying trends cost drivers and opportunities for optimization.
Build and maintain project tracking systems and dashboards
Create and maintain detailed project documentation and requirements
Develop scalable solutions that utilize the highest standards of analytical rigor and data integrity.


2 years of program or project management experience
Bachelors degree in business engineering operations supply chain transportation logistics
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and nontech teams
Strong analytical and problemsolving skills
Demonstrated experience managing complex crossfunctional projects

Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Experience with Lean principles DMAIC methodology and Kaizen programs
Knowledge of retail or grocery operations
PMP certification or equivalent project management certification
Experience with change management methodologies
Proven track record in process improvement initiatives
Experience with data visualization tools (e.g. Tableau PowerBI)
Knowledge of MS Access and SQL
Experience with coding to improve efficiency
Strong communication and presentation skills
Experience working in fastpaced metricsdriven environments

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.