Senior Payroll Core Services Analyst
Senior Payroll Core Services Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our fullservice HR solutions include features such as payroll processing human capital consulting employment law compliance and employee benefits including health insurance retirement plans and workers compensation insurance.
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If youre passionate about innovation and making an impact on the large SMB market come join us as we power our clients business success with extraordinary HR.
Dont meet every single requirement Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet we are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every single qualification in the job description we encourage you to apply anyway. You may just be the right candidate for this or other roles.
A Brief Overview
TriNetis looking for an experienced Sr. PayrollCore Service Analyst toprovide top tier support to our HR Plus customers. Our Sr. Payroll Core Service Analyst willsupportHR Plus Payroll customers in need of guidance or assistance with payrolland with platformquestions. Theywill work crossfunctionallyto build partnerships both internally and externally. They ensure our customersare provided with reliableinformation through our expertise of advanced payroll concepts along with information on Federal State and Local compliance.
Locations
United States Atlanta GA
What you will do
- Provide hands on support and toptier guidance to clients for payroll processing and training in the platform.
- Manage client communications through cases in salesforce. Ensuring all communications are documented timely per documented SLAs and provide clear details for client accounts.
- Serve as the first point of escalation and adopt apositivecustomercentric approach in resolving customer issues.
- Effectively communicate to the client both written and verbally: advanced payroll concepts (weighted overtime labor tracking FLSA compliance etc) and compliance information in accordance with Federal State and Local regulations.
- Provide seamless communication to resolve issues and ensure optimal issue resolution per documented SLAs.
- Employ a proactive approach to problemsolving and issue resolution.
- Handson assistancewith custom reporting and audits.
- Assist the client with documenting workflow and work procedures to ensure controls for payroll processing are followed.
- Partner with internal stakeholders when needed to ensure an exceptional customer experience.
- Assist with training colleagues on best practices processes and procedures.
- Proactively identify gaps in processes and procedures and provide feedback to leadership.
- Maintain positive CSAT scores for your established book of business.
Education Qualifications
- Active FPC required or recent equivalent work experience in a role providing top tier payroll support knowledge and guidance to clients.
Experience Qualifications
- 5 years in a position providing top tier payroll support knowledge and guidance to clients.
Skills and Abilities
- Apply analytical thinking to research and document transactions that follow payroll procedures.
- Understand apply and clearly articulate (written and verbally) advanced payroll concepts and accounting principles.
- Work independently and proactively resolve issues. Engage leadership and internal stakeholders as necessary to resolve issues timely.
- Effectively multitask prioritize and complete requests and assignments in a timely manner.
- Effective with the use of payroll systems case management tools/tracker call center tools and other related applications.
- Proficient in Microsoft Office Suite specifically Excel.
Travel Requirements
Minimal
Work Environment
- Work in clean pleasant and comfortable office setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
The salary range for this role is $29.90 to $50.82. The candidates final salary offer will be based on the candidates skills education work location and experience.
A candidates compensation may also include bonuses consistent with TriNets corporate bonus plan.
Additionally subject to applicable eligibility requirements TriNet offers permanent fulltime employees a variety of benefits including medical dental and vision plans life and disability insurance a 401(K) savings plan an employee stock purchase plan eleven 11 Company observed holidays PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race religion color disability medical condition legally protected genetic information national origin gender sexual orientation marital status gender identity or expression sex (including pregnancy childbirth or related medical conditions) age veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact to request such an accommodation.
Required Experience:
Senior IC
Employment Type
Full-Time
