Sr Program Manager - Amazon Gift Cards Amazon Gift Cards
Sr Program Manager - Amazon Gift Cards Amazon Gift Cards
Posted on :
14-04-2025
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1 Vacancy
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Job Description
The mission of the Amazon gift card team is to inspire people around the globe to gift or transact with confidence. We own global products and features that aim to delight customers throughout the lifecycle of the gift card experience from shopping for purchasing and sending as a gift to receiving and spending on Amazon. Our products are designed to drive incremental sales for Amazon by introducing new customers to our store and incentivizing existing customers to return to the Earths most customercentric company. Our product team defines and delivers innovations to meet unmet needs for millions of Amazon customers around the world.
Our team is seeking a customer obsessed and highly organized program manager to own strategic programs with immediate customer facing impact across our worldwide footprint. We are looking for candidates with a track record of thoughtful data driven decisionmaking and independently driving issues to resolution; efficient communicator that drives clarity across technical and nontechnical topics to enable organizational looking around corners; adept at structured program management mechanisms to ensure on time delivery; strong judgement on stakeholder management. This role is inherently crossfunctional crossorg and crossgeographies. You will work closely with engineering design analytics product marketing business operations and legal. Your stakeholders will span all Amazon locales. You will work with multiple central Amazon teams (e.g. DPX Checkout Search).
Key job responsibilities
* Owning endtoend programs primarily frontend customer facing with immediate measurable impact on CX and business performance.
* You will manage multiple workstreams in parallel across a range of scale and complexity.
* Conducting independent deep dives across customer experience behavior analytics primary research internal SOPs & tools and crossorg processes to define scalable and resource efficient mechanisms and solutions to address customer needs
* Defining appropriate input metrics and goals to measure and track program success
* Monitor overall progress across workstreams anticipate risks resolve issues (e.g. negotiate tradeoffs and navigate dependencies) and initiate corrections and mitigations as appropriate
* Making prioritization and tradeoff decisions based on CX and program goals
* Communicate progress through recurring mechanisms distilling complexities efficiently and effectively to ensure timely and appropriate stakeholder visibility
* Develop centralized solutions (e.g. SOPs Cedric personas) for program improvement efforts across programs
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
2 years of communicating with and presenting to executive and senior audiences experience
2 years of data analysis experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Our team is seeking a customer obsessed and highly organized program manager to own strategic programs with immediate customer facing impact across our worldwide footprint. We are looking for candidates with a track record of thoughtful data driven decisionmaking and independently driving issues to resolution; efficient communicator that drives clarity across technical and nontechnical topics to enable organizational looking around corners; adept at structured program management mechanisms to ensure on time delivery; strong judgement on stakeholder management. This role is inherently crossfunctional crossorg and crossgeographies. You will work closely with engineering design analytics product marketing business operations and legal. Your stakeholders will span all Amazon locales. You will work with multiple central Amazon teams (e.g. DPX Checkout Search).
Key job responsibilities
* Owning endtoend programs primarily frontend customer facing with immediate measurable impact on CX and business performance.
* You will manage multiple workstreams in parallel across a range of scale and complexity.
* Conducting independent deep dives across customer experience behavior analytics primary research internal SOPs & tools and crossorg processes to define scalable and resource efficient mechanisms and solutions to address customer needs
* Defining appropriate input metrics and goals to measure and track program success
* Monitor overall progress across workstreams anticipate risks resolve issues (e.g. negotiate tradeoffs and navigate dependencies) and initiate corrections and mitigations as appropriate
* Making prioritization and tradeoff decisions based on CX and program goals
* Communicate progress through recurring mechanisms distilling complexities efficiently and effectively to ensure timely and appropriate stakeholder visibility
* Develop centralized solutions (e.g. SOPs Cedric personas) for program improvement efforts across programs
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
2 years of communicating with and presenting to executive and senior audiences experience
2 years of data analysis experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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