Helpdesk Technician
Helpdesk Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Be the tech force driving smarter spaces and better living
Real estate isn t just about buildings it s about bold strategy sharp and the systems that keep everything running. Our client Sares Regis Group (SRG). has been mastering that formula for over three decades delivering standout developments for the biggest names in tech and beyond. From Silicon Valley HQs to sustainable multifamily communities SRG turns complex projects into landmark results. In an industry that never slows down they re the ones setting the pace. Plug into a team where precision meets purpose and no day is just routine.
What You ll Be Doing: Your Next Role in a Nutshell
Be part of our client s team as a Helpdesk Technician where you ll support internal systems solve tech issues and manage service tickets. You ll play a key role in keeping everything running smoothly for users so business and people don t miss a beat.
Job Snapshot: What You Need to Know
Shift: Tuesday to Saturday 12:00 AM 9:00 AM
Work Setup: Onsite (Makati / Ortigas / Quezon City) or Open to WFH
- Maintain the integrity of internal systems and provide technical support for system and enduser issues
- Manage service tickets using Service Desk Plus
- Acknowledge and respond to assigned service tickets within the agreed service level agreements (SLAs)
- Update and close tickets promptly following established ticket management procedures
- Demonstrate application knowledge of:
- Office 365 and Office 365 Administration
- Microsoft Windows 10 and 11
- Windows Defender Microsoft Teams Outlook and Office
- Perform network troubleshooting to isolate and diagnose common issues
- Respond to user inquiries regarding access to network resources from enduser devices to network infrastructure
- Set up network users user environments directories and security for both corporate and remote networks
- Provide support for Microsoft technologies including:
- Active Directory Azure Active Directory Intune MDM
- Windows Server Exchange SharePoint and 365 Defender
- Execute implementation tasks for companyapproved software and hardware
- Monitor system alerts and notifications daily and respond accordingly via service tickets
- Coordinate with vendors and manufacturers for support when needed
- Ensure compliance with IT operating procedures and service standards
- Complete assigned special projects
- Perform additional duties as needed
Requirements
What You Bring to the Table: Skills & Experience
- Strong problemsolving skills; able to identify analyze and resolve issues promptly
- Proven project management abilities; able to develop plans coordinate tasks communicate progress and meet deadlines
- Commitment to continuous learning and technical development
- Excellent customer service approach; friendly courteous serviceoriented and responsive to both internal and external users
- Solid interpersonal skills; able to maintain confidentiality and professionalism even under pressure
- Clear oral communication; able to speak confidently listen actively and respond thoughtfully
- Effective written communication; able to write clearly and interpret written information accurately
- Professional demeanor; respectful accountable and reliable in delivering commitments
- Sound judgment; able to make decisions confidently and accurately
- Consistent attendance and punctuality; dependable and able to maintain a regular schedule
Educational Background & Experience
- Bachelor s degree (B.A. from a fouryear college or university or
- One to two years of relevant experience and/or training or equivalent combination of education and experience
Language & Communication Proficiency
- Ability to read and interpret technical documents business publications and regulations
- Capable of writing reports business correspondence and manuals
- Skilled in presenting and responding to customer and internal inquiries effectively
- Proficient in English (reading writing speaking)
Math & Analytical Skills
- Ability to perform basic and advanced mathematical functions (add subtract multiply divide compute percentages and ratios)
Critical Thinking & Reasoning
- Ability to apply logical thinking to instructions in written oral or diagram format
- Skilled at troubleshooting issues with multiple variables
Technical & Computer Skills
- Proficient in Microsoft technologies:
- Active Directory Azure Active Directory Intune MDM Microsoft 365
- Windows 7 11 Windows Server 2008 & 2012 Exchange SharePoint
- Familiar with Cisco networking products: Meraki switches routers firewalls access points and Umbrella
- Knowledge of security platforms and data backup/recovery configurations
Benefits
Perks & Wins: What You ll Get Out of It
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Night differential pay to maximize your earnings
- Onsite but open to work from home arrangement
- Prime office location in Metro Manila (Easy access to MRT stations restaurants and banks)
- Fixed weekends off
- Fully customized Emapta laptop with peripherals
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Welcome to Emapta Philippines!
Join a team that values camaraderie excellence and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 Emapta stands proudly alongside industry giants offering stability and exciting career opportunities. Your career flourishes here with competitive compensation international clients and a work culture focused on collaboration and innovation. Work with global clients across industries supported by a stable foundation and likeminded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!
What You Bring to the Table: Skills & Experience Strong problem-solving skills; able to identify, analyze, and resolve issues promptly Proven project management abilities; able to develop plans, coordinate tasks, communicate progress, and meet deadlines Commitment to continuous learning and technical development Excellent customer service approach; friendly, courteous, service-oriented, and responsive to both internal and external users Solid interpersonal skills; able to maintain confidentiality and professionalism, even under pressure Clear oral communication; able to speak confidently, listen actively, and respond thoughtfully Effective written communication; able to write clearly and interpret written information accurately Professional demeanor; respectful, accountable, and reliable in delivering commitments Sound judgment; able to make decisions confidently and accurately Consistent attendance and punctuality; dependable and able to maintain a regular schedule Educational Background & Experience Bachelor s degree (B.A. from a four-year college or university, or One to two years of relevant experience and/or training, or equivalent combination of education and experience Language & Communication Proficiency Ability to read and interpret technical documents, business publications, and regulations Capable of writing reports, business correspondence, and manuals Skilled in presenting and responding to customer and internal inquiries effectively Proficient in English (reading, writing, speaking) Math & Analytical Skills Ability to perform basic and advanced mathematical functions (add, subtract, multiply, divide, compute percentages and ratios) Critical Thinking & Reasoning Ability to apply logical thinking to instructions in written, oral, or diagram format Skilled at troubleshooting issues with multiple variables Technical & Computer Skills Proficient in Microsoft technologies: Active Directory, Azure Active Directory, Intune MDM, Microsoft 365 Windows 7 11, Windows Server 2008 & 2012, Exchange, SharePoint Familiar with Cisco networking products: Meraki switches, routers, firewalls, access points, and Umbrella Knowledge of security platforms and data backup/recovery configurations
Employment Type
Full Time
