PMS Helpdesk Support
PMS Helpdesk Support
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Salary Not Disclosed
1 Vacancy
Job Description
Be the Frontline Hero Behind Seamless Property Operations
Our client is a toptier real estate development and management consultancy firm headquartered in the U.S. Known for managing highvalue residential and commercial portfolios they use cuttingedge systems like Yardi to streamline operations across the globe. With a mission to redefine property management through advanced tech and service excellence they re building worldclass communities one helpdesk ticket at a time.
Job Description
As a PMS Helpdesk Support you ll be the goto expert for resolving helpdesk issues managing system access and assisting users across multiple property management platforms. You ll collaborate with tech teams and endusers alike to deliver toptier support with speed empathy and efficiency.
Job Overview
Shift: Night Shift Tuesday to Saturday 12:00 AM 9:00 AM)
Work setup: Onsite (Makati Ortigas or Eastwood) Open to WFH
Perks: Day 1 HMO Abovemarket salary Global exposure
- Provide first response to PMS helpdesk tickets for the multifamily division.
- Create manage and document support tickets using the helpdesk system.
- Prioritize and resolve support requests; escalate to vendors when needed.
- Communicate status updates with the Business Applications team.
- Assist with onboarding of new employees on Yardi and other PMS systems.
- Provide user maintenance and administration on PMS platforms and online learning tools.
- Maintain a high level of user proficiency and stay up to date with new developments.
- Offer support for business applications in the Residential & Management industry.
Requirements
The Qualifications We Seek
- Bachelor s degree or 2 5 years of related IT experience (or equivalent).
- Proficiency in MS Office Suite Yardi Voyager and accounting/reporting tools.
- Excellent written and verbal communication skills.
- Strong customer service orientation and empathy in technical support.
- Demonstrated ability to manage multiple tasks and transition effectively.
- Problemsolving mindset with the ability to define and analyze data.
- Strong judgment teamwork and change management skills.
- Willingness to stay updated on industry standards and software trends.
Benefits
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Night differential pay to maximize your earnings
- Open to WFH arrangement
- Prime office locations in Makati Eastwood Ortigas (easy access to MRT stations restaurants and banks)
- Emapta customized laptop
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit 24/7 access to office gyms (Ortigas and Makati) with a free physical fitness trainer
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!
- Unlimited opportunities for employee referral incentives
- Standard government and Emapta benefits
- 20 annual leaves 5 credits convertible to cash)
- Fun employee engagement activities
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Welcome to Emapta Philippines!
Join a team that values camaraderie excellence and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 Emapta stands proudly alongside industry giants offering stability and exciting career opportunities. Your career flourishes here with competitive compensation international clients and a work culture focused on collaboration and innovation. Work with global clients across industries supported by a stable foundation and likeminded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!
The Qualifications We Seek Bachelor s degree or 2 5 years of related IT experience (or equivalent). Proficiency in MS Office Suite, Yardi Voyager, and accounting/reporting tools. Excellent written and verbal communication skills. Strong customer service orientation and empathy in technical support. Demonstrated ability to manage multiple tasks and transition effectively. Problem-solving mindset with the ability to define and analyze data. Strong judgment, teamwork, and change management skills. Willingness to stay updated on industry standards and software trends.
Employment Type
Full Time
