Finance ERP Support Analyst
Finance ERP Support Analyst
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Job Description
Job Title: Finance ERP Support Analyst
Location: Bangalore (Hybrid Mode)
Job Overview:
We are seeking a highly motivated and skilled U4 Support Analyst to join our dynamic team. The ideal candidate will have strong technical knowledge excellent troubleshooting skills and the ability to deliver exceptional user support for U4related systems. The role involves assisting end users with issues related to the U4 platform ensuring the smooth operation of applications and helping optimize workflows and productivity.
Key Responsibilities:
Provide firstline technical support for users of the U4 platform ensuring timely and effective resolution of issues.
Troubleshoot and resolve U4 applicationrelated problems escalate complex issues to higherlevel support when necessary.
Collaborate with crossfunctional teams to gather and understand user requirements and issues.
Conduct root cause analysis for recurring issues and recommend solutions to prevent future occurrences.
Maintain and update technical documentation including troubleshooting guides and FAQs.
Assist users with onboarding and training on the U4 system.
Monitor system performance and ensure all user support cases are logged tracked and closed within SLA timeframes.
Develop and implement new processes to improve system usability stability and performance.
Support system upgrades patches and configuration changes as needed.
Provide feedback to development teams regarding system bugs functionality gaps and user experience improvements.
Qualifications :
Qualifications:
Experience in user support application support or a similar role ideally with U4 or related software platforms.
Strong troubleshooting and problemsolving skills with a solid understanding of software and system performance issues.
Familiarity with ticketing systems knowledge bases and remote troubleshooting tools.
Excellent communication skills with the ability to translate technical issues into clear understandable terms for nontechnical users.
Ability to work independently and as part of a team with strong organizational and multitasking abilities.
Familiarity with SQL and basic scripting is a plus.
Strong customer service orientation with a focus on delivering highquality support and user satisfaction.
Preferred Skills:
Experience with U4 system (if applicable to the company).
Knowledge of ITIL frameworks or IT service management.
Previous experience in system administration or application management.
Understanding of security best practices and data protection requirements.
Additional Information :
Why Join Us
- Work in a dynamic and rapidly evolving field.
- Competitive compensation benefits and growth opportunities.
- Make a significant impact on the organizations overall posture.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
