Assistant Store Manager
Assistant Store Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Opportunity knocks at the Lakeshore Learning Store. Are you ready
You dont need a background in education but a desire to learn is essential! As one of our store managers you get to develop a firstclass team implement plans to maximize store sales and provide our customers with an unforgettable retail experienceall in a fastpaced fastchanging environment that demands operational expertise. Sound challenging It is. But with success comes reward.
Providing great customer service isnt just a goalits the essence of who we are.
Our energetic and friendly approach to exceeding each customers expectations is a hallmark of over 50 Lakeshore Learning Stores nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit.
Lakeshore Learning Store managers have a knack for leading by example.
In fact this is the glue that holds our successful retail team together. No job is too small to tackleand no team success is too small to celebrate.
Responsibilities
Building Talent
Assist management efforts to recruit and develop an engaged salesdriven team
Ensure team members receive consistent coaching and growth opportunities and support career pathing
Conduct new hire onboarding training and development sessions
Support/assist in performance reviews and employee feedback sessions
Help resolve staff conflicts and drive workplace engagement and motivation within the store
Building Service Standards
Supervise daily store operations to ensure service standards are met & surpass expectations)
Seek and communication customer feedback regarding school and home use of products
Build a unique and lasting relationship with customers
Assist in developing and implementing customer service programs and recognition
Monitor staff interactions with customers and provide feedback
Building Revenue and Operational Excellence
Ability to analyze sales data inventory levels and market trends
Attention to detail to ensure accuracy in reporting and inventory management
Assist in maximizing sales and store profitability while effectively managing controllable expenses
Maintain visual presentation of merchandise/signage and ensure store displays are aligned with sales goals
Maintain company expectations regarding retail policies and procedures including store cleanliness and safety standards
Own development of employee schedules to ensure optimal staffing and communicate schedules effectively
Support sales initiatives promotional activities and the retail stores outreach programs to raise awareness and foster relationships that support Lakeshores goals
Essential Skills and Attributes
Passion for providing excellent customer service
Positive and proactive approach to management and working as a team
Excellent communication and training skills
Exceptional time management and organizational skills
Ability to demonstrate company standards and reinforce them with the entire team
Strong desire to recognize and reward achievementsbig and small
Capacity to give regular and clear feedback to team
Ability to provide and receive constructive criticism
Capacity to multitask to meet simultaneous demands
Qualifications :
1year related retail management experience
Ability to work a flexible schedule including nights and weekends
Knowledge of retail POS systems
Preferred experience with customer outreach and driving customer loyalty through brand awareness initiatives
Additional Information :
And heres our end of the bargain!
Competitive compensation
Paid leave for new parents to support work/life balance and family bonding
Comprehensive medical/dental plan for fulltime employees
401(k) retirement plan
Generous employee discount
Quarterly bonus program
At Lakeshore we know our diversity makes us stronger and when everyone feels included and valued we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers families and children we serve.
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill merit and mindboggling talentnot based on race color creed sexual orientation gender or gender identity marital status domestic partnership status military status religion age national origin ancestry alienage AIDS or AIDSrelated complex status genetic information predisposition or carrier status status as a victim of domestic violence physical or mental disability or any other characteristic protected by applicable law. If things arent equal we all lose.
To learn about how we collect and use Applicant information please visit our Employee/Applicant Privacy Policy. INDRLL1
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
