Retirement and Benefits Specialist 2 Member Services Assistant Manager - 028041
Retirement and Benefits Specialist 2 Member Services Assistant Manager - 028041
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
**This recruitment is open only to current Department of Administration employees or those having transfer or rehire rights to this job classification**
This job class uses competencybased minimum qualifications (MQs). Please read the competencybased MQ instructions below to learn more.The Department of Administration Division of Retirement and Benefitsis recruiting for a Retirement and Benefits Specialist 2
(Member Services Assistant Manager)inJuneau!
What You Will Be Doing:Under the general direction of the Member Services Manager the Retirement and Benefits Specialist 2 is responsible for:
- Counseling and Technical Services: Providing expert counseling and technical services to members of various retirement and benefits systems including PERS TRS NGNMRS UVPARP JRS EPORS SBSAP and DCP.
- Supervisory Duties: Supervising and assigning work to Member Services staff ensuring consistent performance quality assurance and adequate staffing.
- Training and Development: Developing and delivering technical training on retirement and health benefits preparing materials and addressing complex questions.
- Counseling Members: Offering comprehensive counseling on retirement options health plans disability benefits death benefits and other benefitsrelated issues.
- Compliance and Liaison: Acting as a liaison for employers ensuring compliance with regulations conducting audits and representing the division in appeal hearings.
Our Mission Values and Culture:
The Division of Retirement and Benefits administers State of Alaska and political subdivision retirement and benefits plans. We achieve organizational excellence by focusing on the customer to deliver exceptional services using effective and efficient processes.
Benefits of Joining Our Team:
The Division of Retirement and Benefits administers State of Alaska and political subdivision retirement and benefits plans. We achieve organizational excellence by focusing on the member to deliver exceptional services using effective and efficient processes. Joining this team offers opportunities for professional development and leadership experience. Youll have a meaningful impact on members lives by providing crucial support and guidance. The role involves continuous learning and working within a collaborative environment.
The Working Environment You Can Expect:
The job is located on the 6th floor of the State office building offering a beautiful view of the Douglas Channel. The daily work environment is primarily officebased focusing on members collaboration with team members and coordination across divisions; occasional travel may be required.
Who We Are Looking For:
We are interested in candidates who possess some or all of the following positionspecific competencies:- Analytical Thinking/Problem Solving: Uses a logical systematic sequential approach to address problems or opportunities or manage a situation by drawing on ones knowledge and experience base and calling on other references and resources as necessary.
- Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
- Customer Service: Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside the Government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Minimum Qualifications
- CompetencyBased Minimum Qualifications InstructionsAny combination of education and/or experience that provides the applicant with competencies in:
This job class uses competency based minimum qualifications.Please ensure your application(through work history volunteer experience (duties summary) training education licenses certifications etc. supports how you have gained the knowledge skills abilities and behaviors (competencies) and that you possess the minimum required competencies for the job class.
Competency Description
The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge skills abilities (KSAs) tasks and behaviors used to describe the competency. They typically list expectations as opposed to specific tasks and are to be used only as parameters and guidelines. A competencys description is not intended to exclusively define every KSA task and behavior needed to successfully meet the competency but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.
Please ensure your application (through work history training education licenses certifications etc. supports/demonstrates you possess the minimum required competencies for the job class.- Accountability:Holds self and others accountable for measurable highquality timely and costeffective results. Determines objectives sets priorities and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
- Decision Making: Makes sound wellinformed and objective decisions; perceives the impact and implications of decisions; commits to action even in uncertain situations to accomplish organizational goals; causes change.
- Employee Benefits: Knowledge of HR concepts principles and practices related to retirement insurance injury compensation and other employee benefits programs.
- Oral and Written Communication:Expresses information (for example ideas or facts) to individuals or groups effectively taking into account the audience and nature of the information (for example technical sensitive controversial); makes clear and convincing oral and written presentations; listens to others attends to nonverbal cues and responds appropriately.
- Technical Competence:Uses knowledge that is acquired through formal training or extensive onthejob experience to perform ones job; works with understands and evaluates technical information related to the job; advises others on technical issues.
Equivalent to those typically gained by:
Any combination of preparatory postsecondary education and/or progressively responsible experience in public or business administration employer provided benefit programs human resource management or a closely related field supporting management in running an organization/enterprise.
Special Note:
Competencies means a combination of interrelated knowledge skills abilities and behaviors that enable a person to act effectively in a job or situation.
Typically gained by means the prevalent usual method of gaining the competencies expected for entry into the job.
Training and education in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom online selfstudy and onthejob) from accredited and unaccredited sources and longduration (such as a postsecondary degree) and shortduration (such as a seminar) programs.
Progressively responsible means indicating growth and/or advancement in complexity difficulty or level of responsibility. Additional Required Information
Please read the below information carefully. This applies to your application submission.
THIS RECRUITMENT IS FOR DEPARTMENT OF ADMINISTRATION ONLY
Candidates must currently work in the Department of Administration and hold permanent employment status or have transfer rights or if separated have rehire rights to this job classification.At time of interview please provide the following:
- Transcripts if needed to meet minimum qualifications.
SUPPLEMENTAL QUESTIONSFor your application to be evaluated you must answer the Supplemental Questions.
The State of Alaska (SOA) uses four levels of proficiency to measure and describe an applicants level of competence in applying certain behaviors knowledge skills and abilities to accomplish a specific task. The proficiency levels are Mastery Fluency Literacy and Discovery. You will need to rate your proficiency for each competency listed in the supplemental questionsEDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies you must fill in the Education section of the application. If you have not obtained a degree please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.WORK EXPERIENCE
Applications will be reviewed to determine if minimum qualifications are met. Therefore all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employers name your job title dates of employment and whether the employment was full or parttime. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting see resume or CV or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
MULTIPLE VACANCIES
This recruitment may be used for more than one 1 vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety 90 days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aides or services or alternative communication formats please callorin Juneau or TTY: Alaska Relay 711 oror correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201 Juneau AK. The State of Alaska is an equal opportunity employer.
NOTICE
If you choose to be contacted by email please ensure your email address is correct on your application and that the spam filter will permit email from the govermentjobs domains. For information on allowing emails from the governmentjobs domains visit the Lost Password Help page located at: ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at(toll free) orif you are located in the Juneau area. Requests for information may also be emailed to:
For applicant password assistance please visit: InformationFor specific information in reference to the position please contact the hiring manager: Ben Curtis Retirement & Benefits Specialist 3 (Member Services Manager)
Phone:or
Required Experience:
Manager
Employment Type
Full-Time
