Senior Product Mgr- Tech Product Quality Perfect Order Experience POE

Amazons Product Quality (PQ) team seeks a Sr. Product Manager Tech with proven ability to lead and influence across organizations to transform how our customers sell and buy on Amazon. In PQ our mission is to ensure that customers receive authentic products in the condition and with the functionality they expect from highly performant sellers and that they experience seamless remediation when there are any issues with their orders. We constantly develop and implement innovative technologies programs tools and policies to protect the buying experience on Amazon while minimizing friction for our selling partners. Our team thrives on solving complex business problems on behalf of our customers navigating challenging and ambiguous situations with creativity and resourcefulness.

We are looking for a dynamic leader who will drive our Expired defect reduction and Voice of the Customer (VOC) product roadmaps and deliver results at a global scale. In this role youll collaborate with toptier scientists engineers Amazon fulfillment leaders and Sr. business leaders to drive innovation and deliver exceptional results for our customers. As a Product Manager (Tech) you will own the development new initiatives and improvement of ongoing initiatives customer messaging and lead related tech services at a global scale. You will need to develop deep understanding of existing internal processes and various Customer and Seller pain points to drive change and innovative strategies that strike the right balance between mitigating risk and improving customer experiences.

Key job responsibilities
Drive product strategy and for automated detection and prevention systems that identify and stop expired product sales
Define roadmaps and lead defect reduction and customer experience business (VP) goals
Partner with applied science (LLM/AI) teams to develop sophisticated detection models and rule engines
Own key business metrics around customer trust seller experience and operational efficiency
Work backwards from customer needs to develop innovative solutions that scale globally
Lead crossfunctional teams including engineering science operations and business stakeholders
Develop business cases and secure buyin for major initiatives


About the team
The WW Selling Partner Services (SPS) vision is to enable every brand from the small business with an idea to the large multinational corporation to be able to thrive and grow into a global selling success. Our mission is to enable the longterm success of our selling partners by providing the most trusted shopping and selling experience.

We embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employeeled affinity groups reaching 10000 employees in chapters globally. We have innovative benefit offerings and we host annual and ongoing learning experiences including our DEI Ambassador Program. Amazons culture of inclusion is reinforced within our 16 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.

Bachelors degree
6 years of technical product or program management experience
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services
Experience in representing and advocating for a variety of critical customers and stakeholders during executivelevel prioritization and planning

Experience in using analytical tools such as Tableau Qlikview QuickSight
Experience in building and driving adoption of new tools
Masters degree

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136100/year in our lowest geographic market up to $235200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.