Manager Customer Success Time Bound Account Management TBAM

The Manager of Customer Success will be responsible for managing a team Customer Success Managers who convert seller leads (drive sales) and provide customized recommendations to educate 3P sellers on relevant tools products and services.

Key job responsibilities
The responsibilities of a Manager Customer Success include but are not limited to:
1)Seller Acquisition: You will: Drive and achieve sales targets for your team/territory. Lead improvements to conversion by optimizing the sales funnel and pitch material Business Growth Contribute to goal setting for your team to align with organizational goals.
2)Seller Growth: Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience in collaboration with crossfunctional teams and other Amazon programs. Possess the ability to manage and deliver against complex goals where strategy is not defined Ability to make tradeoffs between short term Seller needs and longterm strategic investment.
3)Team Leadership: Manage a team of Customer Success Managers 8 direct reports) Manage recruiting and hiring efforts across direct team and broader organization. Coach mentor and develop your team Implement and track key input metrics to measure your teams success in driving growth for your customers and (evaluate the quality of the endCustomer experience. Use these metrics to guide your work and uncover hidden areas of opportunity. Hold your team accountable while helping remove blockers to success
4)Strategy and Program Management: Contribute to strategic plans and documents for the organization. Partner with external teams including Category Management Finance Global Customer Success Management and Central Support teams to align programs and initiatives to drive growth.



BASIC QUALIFICATIONS Experience: 6 years professional experience in Sales Territory Planning Merchandising and/or relevant experience within Customer Success Account Management and/or relevant experience in negotiating nurturing and growing customer relationships. Education: Bachelors degree or equivalent. Demonstrated success identifying sales opportunities and increasing conversion Relationship Management: Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively resolving conflicts and ensuring followthrough. Proven track record of delivering results through a team. Communication: Excellent verbal and written communication. Data Analysis: Analytical problemsolving ability. Uses data analysis reporting and forecasting to guide business decisions. Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fastpaced deadlinedriven environment. SelfStarter: Demonstrated ability to work in a fastpaced environment where continuous innovation is desired and ambiguity is the norm.

Demonstrated success identifying sales opportunities and increasing conversion Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively resolving conflicts and ensuring followthrough. Proven track record of delivering results through a team. Communication: Excellent verbal and written communication. Data Analysis: Analytical problemsolving ability. Uses data analysis reporting and forecasting to guide business decisions. Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fastpaced deadlinedriven environment. SelfStarter: Demonstrated ability to work in a fastpaced environment where continuous innovation is desired and ambiguity is the norm.

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