Senior Program Manager Worldwide Capacity Planning OPTIMA
Senior Program Manager Worldwide Capacity Planning OPTIMA
Posted on :
13-04-2025
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1 Vacancy
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Job Description
The OPTIMA team is seeking a Senior Program Manager to establish Capacity Planning and Workforce team across the globe.
OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazons LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an endtoend data solution for the LLM lifecycle leveraging technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages.
We are seeking a highly organized detailoriented and strategic Capacity Planning and Workforce Manager to join our rapidly growing team. The primary responsibility of this role is to build capacity planning strategy and team globally. The ideal candidate will have strong quantitative skills proficiency in data analysis tools and the ability to collaborate effectively across departments.
This candidate will own defining and ramping programs to integrate new programs business lines and process. You will identify the needs of the business establish the product requirements and technology requirements to integrate the same define a charter and execute this strategy endtoend from inception to implementation. You will analyze gaps iterate and improve future plans while working acrossfunctions and building key relationships to ensure that decisions and plans being made and execute all come together for the benefit of the end customer and enables the team to run as effectively as possible. You will challenge the unknown and strive for continuous improvement in key areas of our business. You will establish scalable hiring processes that meet the needs of a multisite operations with a broad set of skills and language requirements
Key job responsibilities
A successful candidate enjoys problem solving is comfortable accessing and working with big data from multiple sources and is enthusiastic about partnering with other teams across the business to deliver results. You should have an internal drive to challenge the status quo excellent analytical skills as well as excellent written and verbal communication skills. You should be a selfstarter comfortable with ambiguity naturally curious and be involved in the details.
Key roles and responsibilities of a Global Capacity and Workforce Manager at OPTIMA:
Drive global workforce strategy planning and optimization while monitoring labor market trends
Create and manage Operating Plans (OP) and monitor Operational Expenditure (OPEX) budgets
Lead crossborder talent acquisition and oversee global headcount/budgets
Develop contingency plans and manage workforce during crisis situations across regions
Analyze global labor costs track KPIs and implement cost optimization strategies
Spearhead digital transformation through workforce management systems and analytics
Build and maintain relationships with stakeholders including leadership and external partners
Lead organizational change initiatives and ensure effective change management communication
Additional Skills required
Ability to be a cost owner and drive cost effective measures in the department and across the organization
Ability to manage and drive process related automation with technical team where needed
Demonstrated ability in developing and implementing new strategies and procedures.
Demonstrated ability to put team priorities into a larger business context and make difficult tradeoffs caused by new or changed business goals and/or resource reductions
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Bachelors degree in supply chain business engineering finance or related technical or quantitative field
2 Years of experience in OPEX management and Capacity planning experience
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Proficiency with analytical tools such as R Matlab and familiarity of SQL
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazons LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an endtoend data solution for the LLM lifecycle leveraging technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages.
We are seeking a highly organized detailoriented and strategic Capacity Planning and Workforce Manager to join our rapidly growing team. The primary responsibility of this role is to build capacity planning strategy and team globally. The ideal candidate will have strong quantitative skills proficiency in data analysis tools and the ability to collaborate effectively across departments.
This candidate will own defining and ramping programs to integrate new programs business lines and process. You will identify the needs of the business establish the product requirements and technology requirements to integrate the same define a charter and execute this strategy endtoend from inception to implementation. You will analyze gaps iterate and improve future plans while working acrossfunctions and building key relationships to ensure that decisions and plans being made and execute all come together for the benefit of the end customer and enables the team to run as effectively as possible. You will challenge the unknown and strive for continuous improvement in key areas of our business. You will establish scalable hiring processes that meet the needs of a multisite operations with a broad set of skills and language requirements
Key job responsibilities
A successful candidate enjoys problem solving is comfortable accessing and working with big data from multiple sources and is enthusiastic about partnering with other teams across the business to deliver results. You should have an internal drive to challenge the status quo excellent analytical skills as well as excellent written and verbal communication skills. You should be a selfstarter comfortable with ambiguity naturally curious and be involved in the details.
Key roles and responsibilities of a Global Capacity and Workforce Manager at OPTIMA:
Drive global workforce strategy planning and optimization while monitoring labor market trends
Create and manage Operating Plans (OP) and monitor Operational Expenditure (OPEX) budgets
Lead crossborder talent acquisition and oversee global headcount/budgets
Develop contingency plans and manage workforce during crisis situations across regions
Analyze global labor costs track KPIs and implement cost optimization strategies
Spearhead digital transformation through workforce management systems and analytics
Build and maintain relationships with stakeholders including leadership and external partners
Lead organizational change initiatives and ensure effective change management communication
Additional Skills required
Ability to be a cost owner and drive cost effective measures in the department and across the organization
Ability to manage and drive process related automation with technical team where needed
Demonstrated ability in developing and implementing new strategies and procedures.
Demonstrated ability to put team priorities into a larger business context and make difficult tradeoffs caused by new or changed business goals and/or resource reductions
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Bachelors degree in supply chain business engineering finance or related technical or quantitative field
2 Years of experience in OPEX management and Capacity planning experience
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Proficiency with analytical tools such as R Matlab and familiarity of SQL
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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