Bilingual Short Term Disability Intake Case Manager
Bilingual Short Term Disability Intake Case Manager
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Job Description
Group Disability is seeking for actionoriented individual with strong team spirit clientoriented service high autonomy and problemsolving skills to join its fastpaced team as a Short Term Disability (STD) Intake Case Manager.
In this role you will be responsible for managing straightforward STD claims from intake to resolution.
Position Responsibilities:
The ability to build and maintain strong service relationships with plan members plan sponsors health care providers and internal partners;
The ability to identify and efficiently gather outstanding claims assessment information
A strong commitment to quality accuracy and timeliness;
Strong written (emails formal letters) and telephone communication skills as you develop relationships with key internal and external stakeholders;
Impeccable time management and organizational skills;
Reviewing incoming STD claim applications against an established set of criteria;
Identifying and following up for outstanding information;
Initiating and maintaining frequent email and telephone contact with plan members and plan sponsors and health care providers;
Triaging claims through contractual medical functional and vocational analysis;
Approving paying and managing STD claims through executing established claims management processes and principles;
Transfer claims to higher levels when required;
Maintaining productive and collaborative relationships with internal partners to achieve and maintain client service deliverables;
Prioritizing and reprioritizing constantly conflicting demands with very tight turnaround times.
Required Qualifications:
Bilingual (French & English) is required The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Strong organizational prioritization and planning skills; ability to gather information from key sources to assist in claim setup and management while paying attention to details
Ability to multitask and cope with high workload volumes and short turnaround times.
Ability to work successfully and collaboratively with other team members as part of a high functioning team to achieve common objectives.
Ability to handle job pressures in a way that does not interfere with team/colleagues work.
Must have a positive attitude and be a positive influence within the team
Ability to manage professional relationships with external and internal partners while displaying positive customer service skills.
Preferred Qualifications:
Familiarity with medical terminology
Intermediate PC skills with MS Word MS Excel
Previous Group Disability Claims experience an asset
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where wellbeing and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
#LIREMOTE
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancyrelated conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Primary Location
Working Arrangement
Salary range is expected to be between
$40425.00 CAD $67375.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant jobrelated factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short and longterm disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about paid time off provisions.
Required Experience:
Manager
Employment Type
Full-Time
