Amazon Fresh Stores (AFS) is seeking experienced leaders to join our Process Engineering (PE) Central team as an Operations Manager. This critical leadership position serves as a cornerstone in our mission to drive process stabilization standardization and continuous improvement across the AFS network. As we continue to rapidly expand our store footprint and welcome new talent into our organization the PE Operations Manager plays a vital role in implementing strategic change management initiatives aligned with our Worldwide Grocery Change Management Office (CMO). The PE Central Operations Manager will be part of a globally diverse team of operational leaders responsible for establishing and executing benchmark operating standards accelerating the implementation of technology advancements and strengthening process knowledge for operational leaders across the store network. This role is essential in ensuring our operations teams are equipped with the necessary process knowledge established standards and benchmark practices required for exceptional process control.
In this position you will have the opportunity to lead a diverse team of professionals focused on pursuing variation reduction optimizing standard work to reduce costs and building mechanisms to drive compliance toward established standards. Your scope of responsibility will include prioritizing efforts within buildings regions and super regions to reduce variation from standards and ultimately improve process control and performance. This role demands commitment to the highest standards of process coupled with the ability to interpret data and lead through influence to deliver meaningful results that translate to tangible productivity and efficiency gains across the super region.
Key job responsibilities
Strategic Leadership & Change Management: As an Operations Manager you will lead endtoend site engagements across the region encompassing cost opportunity analysis performance evaluation and action plan . You will be responsible for developing and implementing comprehensive change management strategies aligned with CMO objectives while partnering with regional leadership to prioritize and execute improvement initiatives. Your role includes driving standardization while maintaining flexibility for local market needs and managing relationships with regional and central team leaders to ensure clear expectations and aligned outcomes.
Process Excellence & Continuous Improvement: You will evaluate performance metrics across the super region to identify process improvement opportunities and develop and own PE playbooks within designated subject matter expertise areas. Leading crossfunctional continuous improvement initiatives using Lean Six Sigma methodologies is a core responsibility as is driving benchmark standard implementation and across multiple sites. You will partner with Store Managers to establish proper cadences mechanisms and accountability methods within their operations.
Performance Management & Development: Your role includes coaching and developing site leadership teams on process excellence and change management leading the implementation of standard operating procedures and best practices. You will monitor and analyze key performance indicators to drive continuous improvement and conduct regular audits and assessments of process compliance and effectiveness. This includes developing performance improvement strategies and ensuring their successful implementation across the network.
Basic qualifications
3 years of employee and performance management experience
Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
Experience in implementing largescale change management initiatives
Proven track record of driving operational excellence and process improvement
Strong analytical and problemsolving skills
Excellent communication and stakeholder management abilities
Masters degree in Business Engineering or related field
Lean Six Sigma certification (Green Belt or higher)
Experience with retail operations or grocery industry
Project management certification or equivalent experience
Experience with data analysis and visualization tools
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $80300/year in our lowest geographic market up to $164900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.