Support Engineer III
Support Engineer III
Posted on :
13-04-2025
Employer Active
1 Vacancy
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Job Description
Perfect Order Experience (POE) Team is looking for a passionate resultsoriented operationally focused Support Engineer to support the fastevolving and expanding Seller Compliance space. The role encompasses working with a support engineering team that provides support for multiple products and platforms including engineering development support (root cause analysis code fixes) customer support selfservice (tools development) and business decisionmaking support (data mining report generation scripting). The Support Engineering team comprises worldclass engineers with technical skills blending systems and software engineering.
We are looking for a Support Engineer with experience in software engineering support or an equivalent role with a track record of driving projects to improve software development business and customer service supportrelated processes and technical support experiences. A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities has a metricsfocused approach demonstrates customer focus and has the ability to lead in multifunctional and fastpaced environments. If you fit the profile we would love to talk to you.
Responsibilities include working with a team of support engineers enhancing process and service improvements monitoring and improving daytoday operational efficiency and being selfmotivated. The role also involves driving smallerscope development projects and building custom tools.
Key job responsibilities
Technical Support and Problem Resolution Diagnose and resolve complex production software issues across multiple products and services Perform comprehensive troubleshooting and root cause analysis for technical challenges Provide timely and effective support through ticket management and customer communication
Software Development and Maintenance Develop and implement operational tools and automation solutions using Ruby Rails Java Python and shell scripting Maintain and configure software systems in staging and production environments Implement fixes and enhancements for internally developed software applications
System Operations and Monitoring Design and implement monitoring solutions to ensure system reliability and performance Manage software deployments and support infrastructure in AWS and web technology environments Create and maintain system and support status reports
Team Collaboration and Knowledge Management Coordinate support issue handoffs within the team Develop and contribute to a comprehensive team knowledge base Collaborate with crossfunctional teams to improve operational excellence
Product and Service Ownership Take ownership of digital products or system components Ensure adherence to service level agreements (SLAs) Coordinate customer notifications and workflow management
2 years of software development or 3 years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages
Knowledge of web services distributed systems and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services XML JSON
Experience in software development
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
We are looking for a Support Engineer with experience in software engineering support or an equivalent role with a track record of driving projects to improve software development business and customer service supportrelated processes and technical support experiences. A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities has a metricsfocused approach demonstrates customer focus and has the ability to lead in multifunctional and fastpaced environments. If you fit the profile we would love to talk to you.
Responsibilities include working with a team of support engineers enhancing process and service improvements monitoring and improving daytoday operational efficiency and being selfmotivated. The role also involves driving smallerscope development projects and building custom tools.
Key job responsibilities
Technical Support and Problem Resolution Diagnose and resolve complex production software issues across multiple products and services Perform comprehensive troubleshooting and root cause analysis for technical challenges Provide timely and effective support through ticket management and customer communication
Software Development and Maintenance Develop and implement operational tools and automation solutions using Ruby Rails Java Python and shell scripting Maintain and configure software systems in staging and production environments Implement fixes and enhancements for internally developed software applications
System Operations and Monitoring Design and implement monitoring solutions to ensure system reliability and performance Manage software deployments and support infrastructure in AWS and web technology environments Create and maintain system and support status reports
Team Collaboration and Knowledge Management Coordinate support issue handoffs within the team Develop and contribute to a comprehensive team knowledge base Collaborate with crossfunctional teams to improve operational excellence
Product and Service Ownership Take ownership of digital products or system components Ensure adherence to service level agreements (SLAs) Coordinate customer notifications and workflow management
2 years of software development or 3 years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages
Knowledge of web services distributed systems and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services XML JSON
Experience in software development
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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