Technical Account Manager German speaking AWS Enterprise Support
Technical Account Manager German speaking AWS Enterprise Support
Posted on :
14-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
14-04-2025
Job Description
At AWS Enterprise Support were looking for a Technical Account Manager (TAM) to support our customers creative and transformative spirit of innovation across all technologies including Compute Storage Database Big Data / Analytics Applicationlevel services Networking serverless and more. The TAM works with customers as a trusted advisor and has a direct impact in how they gain the most value from AWS services and the cloud technology that supports their business goals.
As we continue to rapidly expand AWSs Enterprise Support organization by averaging 30 40 revenue growth/ year youll have plenty of opportunities to develop your technical consulting operational and leadership skills. Youll work with talented cloud technologists whilst expanding your knowledge of AWS products. Youll also have the chance to receive mentorship and gain AWS certifications for global & regional impact.
The TAM is the centerpiece of value to our Enterprise Support customers working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation come join us!
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector.
Key job responsibilities
* Develop trusting relationship with customers understand their business needs / drivers review service disruptions provide monthly / quarterly metrics and assist with prelaunch planning
* Utilize technical skills to investigate difficult support cases and technical challenges
* Understand operational parameters and troubleshooting process for customer issues and escalations
* Advocate for customer needs to overcome adoption blockers and drive new feature development
* Improve customer capabilities by running workshops operations and architecture reviews
* Ensure AWS environments remain operationally healthy whilst reducing costs and recommending efficiencies to mitigate risks in customer operations plans and product adoption
* Work with customers across all levels from developers through to CSuite executives
* Collaborate across multiple functions within AWS such as: Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers
A day in the life
See what the team say about their roles:
resources:
the team
As we continue to rapidly expand in EMEA youll have plenty of opportunities to develop your technical consulting and leadership skills. Youll work with talented cloud technologists whilst expanding your knowledge of AWS products. Youll also have the chance to receive mentorship and gain AWS certifications.
Do you want to be part of history and transform businesses through cloud computing adoption We would love to hear from you.
Culture
Were passionate about supporting the needs of our people and their family members. Benefits include Healthcare Employee Assistance Programs and Global Mobility opportunities.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
* Experience with operational parameters and troubleshooting for two of the following technical domains: Compute/ Storage/ Networking/ CDN/ Databases/ DevOps/ Big Data and Analytics/ Security/ Applications Development in a distributed systems environment
* Working with engineering/ technology teams for large customers or a major segment of a large entity in the Public Sector Enterprise or Startup industry
* Fluency in both written and spoken German
* Internal enterprise or external customerfacing experience as technical lead
* Professional oral and written communication skills presenting to an audience containing one or more decision maker(s)
* Experience in operational services or support environment (Note: this is not a 24x7 on call operations role)
* Experience engaging management stakeholders on technical operational or business strategic decisions
* Experience with AWS services and/ or other cloud offerings
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As we continue to rapidly expand AWSs Enterprise Support organization by averaging 30 40 revenue growth/ year youll have plenty of opportunities to develop your technical consulting operational and leadership skills. Youll work with talented cloud technologists whilst expanding your knowledge of AWS products. Youll also have the chance to receive mentorship and gain AWS certifications for global & regional impact.
The TAM is the centerpiece of value to our Enterprise Support customers working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation come join us!
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector.
Key job responsibilities
* Develop trusting relationship with customers understand their business needs / drivers review service disruptions provide monthly / quarterly metrics and assist with prelaunch planning
* Utilize technical skills to investigate difficult support cases and technical challenges
* Understand operational parameters and troubleshooting process for customer issues and escalations
* Advocate for customer needs to overcome adoption blockers and drive new feature development
* Improve customer capabilities by running workshops operations and architecture reviews
* Ensure AWS environments remain operationally healthy whilst reducing costs and recommending efficiencies to mitigate risks in customer operations plans and product adoption
* Work with customers across all levels from developers through to CSuite executives
* Collaborate across multiple functions within AWS such as: Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers
A day in the life
See what the team say about their roles:
resources:
the team
As we continue to rapidly expand in EMEA youll have plenty of opportunities to develop your technical consulting and leadership skills. Youll work with talented cloud technologists whilst expanding your knowledge of AWS products. Youll also have the chance to receive mentorship and gain AWS certifications.
Do you want to be part of history and transform businesses through cloud computing adoption We would love to hear from you.
Culture
Were passionate about supporting the needs of our people and their family members. Benefits include Healthcare Employee Assistance Programs and Global Mobility opportunities.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
* Experience with operational parameters and troubleshooting for two of the following technical domains: Compute/ Storage/ Networking/ CDN/ Databases/ DevOps/ Big Data and Analytics/ Security/ Applications Development in a distributed systems environment
* Working with engineering/ technology teams for large customers or a major segment of a large entity in the Public Sector Enterprise or Startup industry
* Fluency in both written and spoken German
* Internal enterprise or external customerfacing experience as technical lead
* Professional oral and written communication skills presenting to an audience containing one or more decision maker(s)
* Experience in operational services or support environment (Note: this is not a 24x7 on call operations role)
* Experience engaging management stakeholders on technical operational or business strategic decisions
* Experience with AWS services and/ or other cloud offerings
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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