Sr Payments Program Manager NAPP Credit Operations
Sr Payments Program Manager NAPP Credit Operations
Posted on :
14-04-2025
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1 Vacancy
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Job Description
Do you want to help drive innovations in the ecommerce space Are you passionate about customer experience
As one of the largest and most trusted ecommerce companies in the world Amazon processes billions of secure online transactions via a number of payment mechanisms including credit cards direct debit and local payment methods.
Payments Business Operations manages overall relationships with payment partners including cobranded credit cards private label cards BNPL and Shop with Points programs. The Payments Business Operations team supports the Amazon Payment Products working closely with business and technical teams advocating for the ideal customer experience and driving operational improvements. Locally Payments Business Operations works closely with internal clients such as Customer Service Marketing Finance Accounting Risk and Fraud as well as third party partners and banks relied upon to process payments.
The NA Operations Sr. Program Manager will manage relationship with our largest and moststrategic partners advocating for the ideal customer experience driving operational improvements and improve payments performance.
This role will also partner with internal customers to identify points of friction build a business case propose requirements and advocate for customer experience improvement projects. This role is both strategic and handson serving as a handson analyst resolving escalations gathering data and supporting projects. .
This role engages in User Acceptance testing by coordinating across technical business accounting CS teams and external partner to onboard new businesses to Amazon Payment Products to ensure frictionless payment experience post product launch. They work across tech teams at Amazon and external partners to define escalation procedures and ensure operational readiness prior to launch.
The ideal candidate is a motivated selfstarter that can work independently in a fast paced ambiguous environment with limited supervision and has a strong program management background. He or she must be a fast learner who can quickly absorb the nuances of Amazons varied payment offerings as well as the behavior of Amazons internal systems. He or she will be analytical in their decision making with a demonstrated ability to drive issues to completion. Experience in the banking or payments industry is preferred.
Key job responsibilities
Primary Responsibilities
Facilitating operational relationships with third party partners and internal customers holding partners accountable for performance and contractual commitments
Recommending grounding (with data and financial justification) and contributing to drive projects to improve customer pain points within the larger Payments organization and with businesses / services across Amazon
Identifying operational gaps in new offerings and proposing operational requirements for new projects
Resolving customer impacting issues with technical teams
Interfacing with business and technical customers gathering requirements and producing datadriven analysis; partnering with internal teams to support new payment products or functionality post launch
Developing metrics for assessing operational performance and trends across system scalability and availability.
You will be expected to dive deep in all areas of the payment product.
You will be expected to demonstrate significant annual efficiency improvements
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Payments Industry Experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
As one of the largest and most trusted ecommerce companies in the world Amazon processes billions of secure online transactions via a number of payment mechanisms including credit cards direct debit and local payment methods.
Payments Business Operations manages overall relationships with payment partners including cobranded credit cards private label cards BNPL and Shop with Points programs. The Payments Business Operations team supports the Amazon Payment Products working closely with business and technical teams advocating for the ideal customer experience and driving operational improvements. Locally Payments Business Operations works closely with internal clients such as Customer Service Marketing Finance Accounting Risk and Fraud as well as third party partners and banks relied upon to process payments.
The NA Operations Sr. Program Manager will manage relationship with our largest and moststrategic partners advocating for the ideal customer experience driving operational improvements and improve payments performance.
This role will also partner with internal customers to identify points of friction build a business case propose requirements and advocate for customer experience improvement projects. This role is both strategic and handson serving as a handson analyst resolving escalations gathering data and supporting projects. .
This role engages in User Acceptance testing by coordinating across technical business accounting CS teams and external partner to onboard new businesses to Amazon Payment Products to ensure frictionless payment experience post product launch. They work across tech teams at Amazon and external partners to define escalation procedures and ensure operational readiness prior to launch.
The ideal candidate is a motivated selfstarter that can work independently in a fast paced ambiguous environment with limited supervision and has a strong program management background. He or she must be a fast learner who can quickly absorb the nuances of Amazons varied payment offerings as well as the behavior of Amazons internal systems. He or she will be analytical in their decision making with a demonstrated ability to drive issues to completion. Experience in the banking or payments industry is preferred.
Key job responsibilities
Primary Responsibilities
Facilitating operational relationships with third party partners and internal customers holding partners accountable for performance and contractual commitments
Recommending grounding (with data and financial justification) and contributing to drive projects to improve customer pain points within the larger Payments organization and with businesses / services across Amazon
Identifying operational gaps in new offerings and proposing operational requirements for new projects
Resolving customer impacting issues with technical teams
Interfacing with business and technical customers gathering requirements and producing datadriven analysis; partnering with internal teams to support new payment products or functionality post launch
Developing metrics for assessing operational performance and trends across system scalability and availability.
You will be expected to dive deep in all areas of the payment product.
You will be expected to demonstrate significant annual efficiency improvements
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Payments Industry Experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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