PHL MLZ Program Manager InfraOps - Data Center Ops

AWSs Machine Learning Zone (MLZ) Region in PA is looking for an innovative resultsorientated Program Manager based in Berwick PA (US) to help manage build and support a high scale series of MLZ campus builds.

The PA MLZ Program Manager is responsible for leading and optimizing the MLZ Data Center infrastructure program management and integrating across relevant partner teams.
This seniorlevel role requires a deep understanding of technical systems construction phases and milestones commissioning protocol Quality Assurance/Quality Control strong problemsolving skills and the ability to collaborate with crossfunctional teams to ensure reliable efficient and costeffective operations. Strong verbal and written communication skills coupled with technical document review acumen are vital for this position.

The role will be a key contributor to the continuous improvement of operational processes in the ML Data Center Operations space and the implementation of innovative solutions.
The successful candidate is data driven professional who will excel within a fast paced environment. Navigating ambiguity will be a core skillset. As the Program Manager the individual will assist in providing vision leadership and solutions to complex problems that overlap various interdependencies. They should also understand the nuance of being strategic while at the same time staying close to the details providing direction/recommendations to our regional teams and fostering transparent relationships. The candidate must be able to balance frugality with creativity in offering solutions and approach problemsolving with an emphasis on root cause. Compiling and sharing pertinent lessons learned at a macro level will be key. This role requires travel approximately 10 of the time.





Key job responsibilities

Assist in leading the evolution of our MLZ landscape as we implement new technology and data designs at scale. In many cases these campuses will have power and cooling technology or constructs that are both extremely unique and advanced. This role will be instrumental in conceiving and executing MLZ region launch roadmaps.
Identify implement and report on continuous improvement program initiatives leveraging operational data customer insights and deep dives to drive change.
Establish performancefocused guidelines QA/QC audits continuous improvement and process improvement integration performancefocused vendor KPIs and innovation initiatives.
Work cross functionally with global and regional peers to improve the quality of AWS MLZ delivery and launch workflow/process optimization. Premiums will be placed on Safety Security Availability efficiency and cost savings.
Lead the development and implementation of comprehensive Lessons Learned programs to ensure each subsequent launch is more efficient than the last.
Contribute to business continuity planning and climate risk assessments; support operational plans for emergency preparedness.
Routinely connect to external industry professional bodies and communities assessing new industry standards current/future technology and innovations are adopted into the MLZ program.


A day in the life
You will collaborate with Data Center Operations Security Construction Environmental Health & Safety and DE/FE to integrate region launch optimization. Strategic Program Management of PA MLZ region launch milestones involving handoff between stakeholders will require consistent objective process rigor. You will use operational and customer insights plus industry benchmarks to refine future PA MLZ region launches. You operate collaboratively fostering highly integrated relationships with internal and external stakeholders/partner teams. You are comfortable operating at both a strategic and tactical level simultaneously delivering multiple projects and managing through ambiguity. You have a proven trackrecord expertise and passion for problem solving.


About the team
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

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5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership

2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field

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