Patient Relations Manager

At CVS Health were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nations leading health solutions company we reach millions of Americans through our local presence digital channels and more than 300000 purposedriven colleagues caring for people where when and how they choose in a way that is uniquely more connected more convenient and more compassionate. And we do it all with heart each and every day.

Company:Oak Street Health

Title:Patient Relations Manager

Oak Street Health is a rapidly growing innovative company of communitybased healthcare centers delivering higher quality health and wellness care that improves outcomes manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic comprehensive and integrated care right in our patients communities we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013 Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

For more information visit .

Role Description:

Oak Street Health takes a teambased approach to providing outstanding patient care. Our Service Team builds individual relationships with our patients and ensures they are happy with their experience. The Service Team is responsible for delivering excellent hightouch assistance to our patients everyday.

Patient Relations Managers (PRMs) are an integral part of our team. They are the insurance experts at each clinic. They advocate for our patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding Medicare and eligibility. PRMs are key players during Open Enrollment ensuring that our patients are informed of all their options surrounding Medicare.

Core Responsibilities:

• Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues

• Serve as internal resource in the clinic on insurance questions for physicians and staff

• Assist patients in navigating the healthcare system help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)

• Build and maintain trusting relationships with Oak Street Health patients in an effort to properly advise them in their healthcare coverage

• Manage welcome visits and orientation processes for new Oak Street Health patients

• Assist patients with applying for public benefits such as Public Aid free phones and Extra Help for prescription

• Support the clinic management team on operational activities as needed including scheduling and billing

• Provide exceptional customer service to create an unmatched patient experience

• Foster patient engagement through the design and of events including center tours

• Other duties as assigned

What are we looking for

Were looking for motivated individuals with:

• A problemsolving orientation and a flexible and positive attitude

• An eagerness to help us build and refine our operating model

• Sales background preferred but not required

• Experience with and a supportive attitude toward our patient population of older adults

• Familiarity with relevant patient population

• Community health experience preferred

• Proficient PC skills

• Bachelors degree preferred or equivalent education and work experience

• Fluency in Spanish Polish Russian or other languages commonly spoken by people in the communities we serve preferred where necessary

• US work authorization

• Someone who embodies being Oaky

What does being Oaky look like

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being spy

Why Oak Street
Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare as well as:

• Collaborative and energetic culture

• Fastpaced and innovative environment

• Competitive benefits including paid vacation and sick time generous 401K match with immediate vesting and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth/careers.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or shortterm incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages our great benefits include:

• Affordable medical plan options a 401(k) plan (including matching company contributions) and an employee stock purchase plan.

• Nocost programs for all colleagues including wellness screenings tobacco cessation and weight management programs confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off flexible work schedules family leave dependent care resources colleague assistance programs tuition assistance retiree medical access and many other benefits depending on eligibility.

For more information visit anticipate the application window for this opening will close on: 09/17/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.