Application Leader- Billing and Revenue
Application Leader- Billing and Revenue
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$ 101416 - 177477
1 Vacancy
Job Description
Description of Work
*** This role is eligible to be Hybrid and has onsite reporting located within Raleigh NC ***
The Application Leader Billing and Revenue is a strategic management role responsible for overseeing enterprise billing and revenue cycle applications within the Electronic Health Record (EHR) system at the North Carolina Department of Health and Human Services (DHHS) Division of State Operated Healthcare Facilities (DSOHF). This position leads a team that supports the development implementation and maintenance of applications that are critical to patient billing claims scheduling and financial operations across 13 stateoperated facilities serving over 10000 employees and more than 2500 clinicians.
This role is responsible for managing core Epic and nonEpic modules such as: Professional Billing Hospital Billing Claims Cadence Grand Central Health Information Management (HIM). Alongside the thirdparty systems including Hyland OnBase and Nuance Clintegrity. The Application Leader guides a team of analysts through their work coordinates technical performance and system upgrades and ensures integration across IT and business functions. The position requires expertlevel knowledge in healthcare revenue systems crossfunctional project leadership and oversight of technical and operational support across a multifacility environment.
Key Duties Include:Lead the implementation configuration and upgrade of Epic and nonEpic billing modules and supporting revenue systems.
Manage the planning operations and integration of billing systems in alignment with clinical and financial goals.
Guide team of application analysts providing coaching and technical direction.
Serve as the primary contact for internal teams external vendors and end users related to billing applications.
Direct the adoption of SDLC practices and ensure project milestones risk management and governance standards are met.
Monitor application performance support issue resolution and coordinate disaster recovery activities.
Oversee technology budgets related to billing systems including forecasting and vendor contract oversight.
Facilitate stakeholder engagement through governance meetings training sessions and implementation planning.
Build and maintain tight connections with business leaders the DSOHF Central Billing Office (CBO)/ revenue cycle leaders and section chiefs ensuring alignment and expectations
Support enterprise reporting security audits and compliance with HIPAA state and federal standards.
Lead evaluation and onboarding of new tools cloudbased systems and emerging technologies for the revenue cycle.
People Management Expectations
Deepens social awareness by practicing empathy service orientation and political awareness.
Handles difficult situations and people with openness tact and diplomacy.
Ability to deescalate challenging situations
Identify and provide training and certification opportunities for staff
Manages and mentors the performance of staff (employees temp solutions and contractors)
Makes hiring and retention decisions for the responsible sections
About the NC Department of Health and Human Services (DHHS):
The North Carolina Department of Health and Human Services (DHHS) is one of the largest most complex agencies in the state and has approximately 17000 employees. It is responsible for ensuring the health safety and wellbeing of all North Carolinians providing human service needs for special populations including individuals who are deaf blind developmentally disabled and mentally ill and helping poor North Carolinians achieve economic independence.
About the NCDHHS Information Technology Division:
In collaboration with our partners the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises six sections: Implementation and Operations Strategy and Workforce Enterprise Technology Vendor and Finance Data and Analytics and Cyber and Privacy. Team ITD offers the following services but not limited to implementations operations project/portfolio management infrastructure consulting business division liaison digital transformation IT strategy enterprise technology IT contract and vendor management and data office services.
Compensation and Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous highquality lowcost benefits on a pretax basis). Employees also receive paid vacation sick and community service leave. In addition paid parental leave is available to eligible employees. Visit website for benefits: more information about DHHS: Skills and Abilities / Competencies
Listed below are the knowledge skills and abilities (KSAs) associated with the position. These KSAs along with the minimum education and experience listed are required in order to be deemed eligible for the position therefore you must provide supporting information within the body of your application to demonstrate your possession of each KSA listed.
Qualified applicants must possess and application must clearly reflect work experience that demonstrates the following:
Experience with of healthcare billing and revenue cycle operations.
Demonstrated experience with full application lifecycle management such as conceptual design testing implementation cost management and ongoing improvements.
Proven experience with IT project management preferably within a large healthcare or hospital system with highlevel implementations.
Management Preferences:Experience managing/implementing Electronic Health Record (EHR) systems or cloudbased healthcare and billing/revenue cycle applications such as Epic.
Certification in project management (e.g. PMP) or Agile practices.
Familiarity with HIM claims management and audit readiness in a large public or private health system.
Active and verifiable credentials on the relevant Epic modules for this role.
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See for details.
Qualified applicants must possess and application must clearly reflect work experience that demonstrates the following:
Bachelors degree in computer science or an IT related field or other related technical degree from an appropriately accredited institution and six years progressive experience including at least three years of experience in supervisory capacity
OR
Associate degree in computer science or an IT related field or other related technical degree from an appropriately accredited institution and seven years progressive experience including at least three years of experience in supervisory capacity
OR
An equivalent combination of education and experienceSupplemental and Contact Information
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: uses the MeritBased Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.
It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked education with the date graduated all work experience and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
- Applicants seeking Veterans Preference must attach a DD214 Member4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
- Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions they must attach either a DD256 or NGB 22.
- If applicants earned college credit hours but did not complete a degree program they must attach an unofficial transcript to each application to receive credit for this education.
- Applicants may be subject to a criminal background check. All candidates selected for positions considered Positions of Trust will be subject to a criminal background check.
Applications for positions requiring specific coursework must be accompanied by a copy of the applicants transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service please visit the NACES membership website at Transcripts degree evaluations and cover letters may be uploaded with your application.
NOTE: Applicants will receive communication via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status please contact Talent Acquisition at .
To check the status of an application please log in to your NC Government Job Opportunities account and click Application Status.
For technical issues with your applicationplease call the NeoGov Help Line at. If you have a technical issue with your Government Jobs account please call their Help Line at.
Employment Type
Full-Time
