Senior Risk Manager Product Quality Seller Experience
Senior Risk Manager Product Quality Seller Experience
Posted on :
14-04-2025
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1 Vacancy
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Job Description
Amazons Perfect Order Experience team works to ensure that customers can buy with confidence on Amazon. We design and implement policies tools and technology innovations to protect the buying experience on Amazon while minimizing friction for Sellers.
We are looking for a Senior Risk Manager with a passion for data and delivering results to discover and solve for negative Seller experiences. You will enjoy working with one of the richest data sets in the world uncovering Seller issues and developing innovative solutions while working across various teams within Amazon. You will possess the ability to see your insights drive the creation of real tools and features for thousands of merchants participating in our Marketplace on a regular basis.
The ideal candidate will be an innovative leader who obsesses over Sellers and empathizes with their pain of receiving suboptimal products. They will be energized by working with crossfunctional teams and have a proven track record of succeeding in ambiguous situations. They will be comfortable with visualizing data and conceptualizing programs with a sharp focus on business outcomes. They will use data to guide decisions and prioritization and will deliver results that help Sellers. They will have track record of working across policy legal product engineering data science and operations teams to deliver successful program launches.
Key job responsibilities
This Risk Manager can expect to:
Drive our strategy to improve upon the remediation processes we have in place for third party Sellers
Define roadmaps to achieve business goals which includes solving for key drivers of Seller issues and designing solutions that eliminate issues
Design develop and deploy programs in partnership with product engineering policy and science teams
Work with business stakeholders and tech teams to define needs build solutions and measure results
Clarify and drive shortterm and longterm project priorities and commitments as well as establish and maintain clear chains of project and program management and accountability
Lead and manage daytoday program requirements with operations teams and program and product managers
Plan and conduct product/business reviews and reporting including program flashes budgeting ops optimization
Report on key metrics and performance indicators to measure overall program and product performance and provide foundation for continuous improvement
About the team
Here at Selling Partner Services we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employeeled affinity groups reaching 10000 employees in chapters globally. We have innovative benefit offerings and we host annual and ongoing learning experiences including our DEI Ambassador Program. Amazons culture of inclusion is reinforced within our 16 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.
6 years of compliance audit or risk management experience
Knowledge of Microsoft Office products and applications at an advanced level
Bachelors degree or equivalent
Project Management Professional (PMP) or equivalent certification
Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
Masters degree or equivalent
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109000/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are looking for a Senior Risk Manager with a passion for data and delivering results to discover and solve for negative Seller experiences. You will enjoy working with one of the richest data sets in the world uncovering Seller issues and developing innovative solutions while working across various teams within Amazon. You will possess the ability to see your insights drive the creation of real tools and features for thousands of merchants participating in our Marketplace on a regular basis.
The ideal candidate will be an innovative leader who obsesses over Sellers and empathizes with their pain of receiving suboptimal products. They will be energized by working with crossfunctional teams and have a proven track record of succeeding in ambiguous situations. They will be comfortable with visualizing data and conceptualizing programs with a sharp focus on business outcomes. They will use data to guide decisions and prioritization and will deliver results that help Sellers. They will have track record of working across policy legal product engineering data science and operations teams to deliver successful program launches.
Key job responsibilities
This Risk Manager can expect to:
Drive our strategy to improve upon the remediation processes we have in place for third party Sellers
Define roadmaps to achieve business goals which includes solving for key drivers of Seller issues and designing solutions that eliminate issues
Design develop and deploy programs in partnership with product engineering policy and science teams
Work with business stakeholders and tech teams to define needs build solutions and measure results
Clarify and drive shortterm and longterm project priorities and commitments as well as establish and maintain clear chains of project and program management and accountability
Lead and manage daytoday program requirements with operations teams and program and product managers
Plan and conduct product/business reviews and reporting including program flashes budgeting ops optimization
Report on key metrics and performance indicators to measure overall program and product performance and provide foundation for continuous improvement
About the team
Here at Selling Partner Services we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employeeled affinity groups reaching 10000 employees in chapters globally. We have innovative benefit offerings and we host annual and ongoing learning experiences including our DEI Ambassador Program. Amazons culture of inclusion is reinforced within our 16 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.
6 years of compliance audit or risk management experience
Knowledge of Microsoft Office products and applications at an advanced level
Bachelors degree or equivalent
Project Management Professional (PMP) or equivalent certification
Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
Masters degree or equivalent
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109000/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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