One Team Patient-Prescriber Advocates

At CVS Health were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nations leading health solutions company we reach millions of Americans through our local presence digital channels and more than 300000 purposedriven colleagues caring for people where when and how they choose in a way that is uniquely more connected more convenient and more compassionate. And we do it all with heart each and every day.

Position Summary
The primary responsibility of the One Team PatientPrescriber Advocate is to enhance the patientprescriber experience as a designated point of contact for high priority medical office prescribers servicing patients with complex medication therapies. As a One Team PatientPrescriber Advocate you will be responsible for ensuring patients and prescribers are receiving bestinclass service turnaround times costs and care for their medications by enhancing the customer service experience. This will be achieved by collaborating crossfunctionally with CarePlus teams Patients Prescribers Specialty Mail Centers of Excellence and prescriber sales within the CVS Specialty Enterprise. The Advocates will establish prescriber & patient relationships through telephonic and email outreach and will be required to triage issues to the appropriate departments and update the medical offices accordingly. In this role you will utilize various platforms such as Salesforce SPRX RXConnect Peoplesafe Specialty Central Zitter and utilize pharmacy operations computer systems to track the status of prescription fulfillment and provide updates to the top specialty prescriber offices.

This position is open onsite in the following locations:

• New Yor NY
• Fort Worth TX
• Phoenix AZ
• Seattle WA
• Charlotte NC
• Miami FL

Skills needed to be successful in this role:

• Basic pharmacology knowledge which includes the ability to weigh measure calculate dosages and convert units of measure.
• Excellent organizational and prioritization skills.
• Ability to make decisions and resolve issues.
• Ability to work with varying levels of leadership within the organization.
• Ability to support colleagues in other time zones remotely when needed.
• Ability to work amongst a diverse team throughout the country with hours appropriate to service all 48 states.
• Experience working with multiple operational systems and navigating complex workflows.
• Strong communication skills both written and verbal with the ability to convey information clearly and professionally to internal and external partners.
• Proficiency in email etiquette including concise and effective messaging tailored to different audiences.
• Adapt communication approach based on various geographic market expectations.
• Attention to detail and the ability to track and manage tasks across various platforms and teams.
• Strong problemsolving skills and adaptability in a fastpaced environment
• Willing to work both independently and as part of a team to deliver results.

Required Qualifications

• Working knowledge of Microsoft 365 Applications
• Two plus years of experience in healthcare customer service
• Two years as a pharmacy technician or in a healthcare setting with experience in medical billing or prior authorizations
• Technician state licensure where required in the state they work.

Preferred Qualifications

• Specialty Pharmacy Experience in operations
• One year as a pharmacy tech in a CarePlus Specialty Pharmacy
• Proficient in Salesforce
• Knowledge of therapy disease and benefit plan designs
• Knowledge of BV SPRx & RXConnect
• CPHT Certification a plus in states that do not require certification.

Education

• High School Diploma or General Equivalent Development (GED)

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or shortterm incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages our great benefits include:

• Affordable medical plan options a 401(k) plan (including matching company contributions) and an employee stock purchase plan.

• Nocost programs for all colleagues including wellness screenings tobacco cessation and weight management programs confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off flexible work schedules family leave dependent care resources colleague assistance programs tuition assistance retiree medical access and many other benefits depending on eligibility.

For more information visit anticipate the application window for this opening will close on: 05/30/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.