Service Desk Operator
Service Desk Operator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
- Leidos Life Days Enjoy 12 additional leave days accrued over the year on our Life Day Program
- Hybrid Role 3 day onsite requirement with 2 days working from home per week in this flexible role
- Were a Family Friendly certified workplace we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts backed by our global experience and network of partners are working to solve the worlds toughest challenges in government intelligence defence aviation border protection and health markets.
Your New Role and Responsibilities
This role will be responsible for performing service desk functions to support the Defence user base configure and manage the Production JFIMS environment and support technical projects when required.
- Provide Tier 13 support to users and customer management personnel on systems technical issues and service requests
- Document records of action taken via ticketing systems
- Recommend implement install and maintain appropriate technology to meet client needs
- Define problems collect data establish facts draw valid conclusions and prepare appropriate reports
- Detect isolate and resolve automated information system problems.
What Youll Bring to Make An Impact
Tafe or University Qualifications in IT and Computing areas
- Provision of service desk operation and support functions
- Application support experience to end users
- Demonstrated ability to build and maintain effective working relationships in a team environment
- Ability to work in a team environment and autonomously in a professional IT industry
- Strong planning organisational and problemsolving skills.
Dont worry if you dont tick all the boxes if you meet most of them we encourage you to submit your application. Were most interested in your strengths what you want to learn and how far you want to go.
This role does require the successful applicant to be an Australian Citizen and bewilling to obtain and hold a NV1 AGSVA security clearance.
Diverse Team Members Shared Values and a Common Purpose
Providing our customers with smarter solutions takes an incredible team with diversity of thought experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. Its about creating a workplace where everyone can do important work feels welcome valued and respected and has equal access to opportunities to thrive. Paul Chase Chief Executive Leidos Australia.
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders culturally and linguistically diverse people people with disabilities veterans neurodiverse people and people of all genders sexualities and age groups.
Our five Advocacy Groups (Women and Allies NetworkYoung Professionals Defence & Emergency Services Action for Accessibility and Abilities and Pride) provide an opportunity for team members to connect and collaborate on shared interests and work to support and celebrate our diverse community.
Next Steps
- To apply for this role click on the apply link and submit your details
- Recruitment process 1 virtual interview potentially 1 face to face & background checks
- Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality permanent residency or are former nationals of certain countries as per ITAR 126.1.
- We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if youd like to discuss any additional support during your application or throughout the recruitment process.
Original Posting:
For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Employment Type
Full-Time
