Employer Compliance Collections Specialist - Employer Status - Multiple Vacancy - Agency OnlyPromotional Only
Employer Compliance Collections Specialist - Employer Status - Multiple Vacancy - Agency OnlyPromotional Only
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$ 11196 - 12514
1 Vacancy
Job Description
Department of Labor Bureau of Unemployment Compensation
Job Class Code: 0752
Grade: 20 Professional/Technical
Salary: $20.68 $28.88 (Hourly)
Location: Augusta
Opening Date: April 11 2025
Closing Date: April 28 2025
Primary responsibilities include:
- Reviews employer records to determine the liability of the employing unit for coverage and determine the type of entity to be established.
- Audits and reviews employer records to determine wages in disputed claims.
- Investigates and determines the status of employing units when changes in ownership occur to establish the effective data on which the employer ceases or resumes activity and to instruct the employer as to the reports and/or contributions due.
- Field inbound calls to provide effective customer service to employers regarding their Unemployment Contributions account
Skills or knowledge required:
- Customer Service written and verbal communication active listening empathy identifying needs clarifying information.
- Problem Solving ability to analyze a situation review possible actions and identify the best solution.
- Policy Interpretation Applying laws and guidelines to specific cases accurately.
- Critical Thinking Analyzing data and applying laws to make fair and accurate determinations.
Minimum qualifications:
Education training and/or experience in accounting business administration economics or another related field demonstrating competency in analyzing financial and tax documents providing customer service interpreting rules and regulations and developing and implementing practical solutions.
Contact information:
Questions about this position should be directed to Melissa Merrithew ator
Application Instructions:
Interested applicants need to apply online by selecting the Apply for this opening button along with uploading a cover letter current resume and copies of any transcripts or certifications you wish to have considered while evaluating your application.In order for us to properly determine if you meet the minimum qualifications for any posting you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Any experience that was not fulltime employment should be identified as such.
If you require a paper application please download and print one here contact our office at. Paper applications for this posting should be submitted along with cover letter and resumebefore the closing dateto Security & Employment Service Center 45 Commerce Drive Augusta ME 04330 or faxed to. Be sure title of the job you are applying for is included. Applications cannot be accepted after the posting closing date.
Benefits of working for the State of Maine:
No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:
- WorkLife Fit Rest is essential. Take time for yourself using13 paid holidays12 days of sick leave and3 weeks of vacation leaveannually. Vacation leave accrual increases with years of service and overtimeexempt employees receive personal leave.
- Health Insurance Coverage The State of Maine pays8595 of employeeonly premiums $11196.96 $12514.32 annual value) depending on salary. Use this chart to find the premium costsfor you and your family including the percentage of dependent coverage paid by the State.
- Dental Insurance The State of Maine pays 100 of employeeonly dental premiums $387.92 annual value).
- Retirement Plan The State contributes the equivalent of 13.29 of the employees pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA or 18.09 for Confidential employees.
State employees are eligible for an extensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than fulltime.
Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.
If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If youre currently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your lived experience and passion set you apart.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
