Workday Configuration Consultant

The Global HR Employee Experience Design team is all about creating experiences employees love and is focused on understanding the needs of its colleagues and providing solutions that simplify the complex to make lives easier. By enabling personalized curated experiences in the moments that matter we help make every day better.

As a HR Solutions Consultant within the Global HR Employee Experience Team you are always looking for ways to innovate and improve the Employee Experience promoting and advocating for our technology. You are a subject matter expert that is plugged in to whats happening in Workday and other HR technology through peer networks vendor resources like Workday Community and other available resources. You enjoy constantly learning and applying new advances in technology for the organization that exemplify and uphold our vision and strategy.

Because you are highly technical strategic and enduser focused youre able to identify problems or risks and develop forward thinking solutions that you can authoritatively explain back to the clients using visuals and language they can understand. You know when to challenge when to ask for help or when to go above and beyond for success.

Youll think and act globally while addressing local nuances when creating the right technology solutions. You will collaborate and build partnerships across HR as well as with Group Functions Technology (GFT) Compliance Finance and other areas of the business.

This position is fulltime hybrid role.

Position Responsibilities:

Reporting to the Director Experience Solutions you will:

• Partner with key stakeholders to deliver on cyclical activities (Performance Cycles Talent Review Goal Setting etc. managing improvements and problem solving related to the processes

• Serve as a solution subject matter expert supporting the discovery design configuration documentation testing and postimplementation of HR system enhancements

• Act as technical support to create and maintain custom reports and dashboards in our various HR tools (Workday Salesforce JIRA etc. to support our clients and the Advanced Analytic team

• Be responsible for configuration testing and implementation of system upgrades ensuring compliance with our process and procedures

• Create and maintain detailed configuration and standard Operating procedures (SOPs)

• Balance multiple concurrent projects that require inputs from crossfunctional stakeholders while managing expectations and impact on end users

• In a supporting role assist with impact assessments regression testing and communication plans

• Stay current with latest advancements and opportunities within Workday

Required Qualifications:

• Experience with Workday required

• 3 Years of HRIS configuration in performance/talent talent marketplace recruiting HCM is preferred

• Great problem solving and critical thinking skills to transform vague requirements into creative and sustainable solutions

• Experience with large global organization and able to implement solutions under tight timelines and prioritize work effectively to deliver successfully

• Demonstrated experience handling highly sensitive and confidential information with discretion and professionalism within data privacy standards

Preferred Qualifications :

• Experience with ADP Global View (PECI PICOF EXPR) an asset

• Workday Pro Certification(s) an asset

• Experience with JIRA for Case Management or similar application an asset

• Experience working in agile environment an asset

• Excellent customer service communication and relationship building skills including assessing needs building rapport and managing expectations through open and frequent communication

• Strong technical acumen logic judgement and decision making

• Proven demonstration of initiative and desire to build skills in new areas

• Solid understanding of data how to obtain how to interpret how to use for analysis and to help drive decisions

• Solid consulting experience e.g. experience presenting explaining complex functionality developing ability to influence

• Exemplify ethics and uphold all data privacy and compliance policies

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where wellbeing and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancyrelated conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .