Field Service Tech

Company Profile

80 years and countless innovations later JCB is the worlds largest privatelyowned manufacturer of construction and agricultural equipment. At 22 plants spanning four continentsand countries including the United States the United Kingdom India and BrazilJCB manufactures a range of more than 300 products including Loadall telescopic handlers backhoe loaders excavators wheel loaders compact excavators skid steer loaders compact track loaders Access aerial work platforms rough terrain forklifts and Fastrac tractors.

JCB people are at the heart of our business and as a familyowned business we answer to our customers not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite a machine that holds up in the toughest environment and increases their productivity.

At JCB we stand behind our products and our name.

Position Purpose

Reporting to the FSR Manager this position is responsible for providing service and technical support during provisioning validation verification testing and training for government contract Product Support Package (PSP) logistic efforts for contract period of performance.

The position is stationed out of JCB Inc. in Savannah but can require up to 50 travel to government contracting and/or military locations. The incumbent is required to always maintain a valid passport. This position demands a moderate level of fitness and agility without limitations of movement to perform contract required tasks and responsibilities. May be required to work outdoors in inclement weather conditions and/or environment.

Major Tasks Responsibilities & Key Accountabilities

• Provide expert technical service and maintenance support for government contract equipment
• Perform warranty inspections repairs and/or replacements on government contract equipment
• Perform monthly cycling and inspections on government equipment in JCB storage
• Perform predelivery inspection and service audits
• Support service FSI and rework efforts
• Additional duties as assigned by direct supervisor

Minimum Qualifications

• Must pass any drug screens background checks and applicable preemployments tests
• At least 58 years of experience as government contract Field Service Rep or equivalent military maintenance background
• Interpret electrical and hydraulic schematics extensive troubleshooting experience
• Experience instructing/training operators and/or maintainers.
• Able to obtain and maintain security clearance
• US citizen

Knowledge Skills Abilities & Competencies

• Superb maintenance technical skills
• Excellent verbal written and interpersonal communication skills
• Effective time management and organizational skills
• Excellent customer focus to maintain positive relationship between JCB Inc. and supported agencies
• Excellent customer service problem solving and organizational skills
• Proficient with email Microsoft Word and Microsoft Excel
• Detail oriented and multitask while maintaining a sense of urgency
• Ability to work without supervision
• Effective problemsolving skills
• Ability to deliver technical instructions in military environment

Job Conditions

• Both office environment and occasionally manufacturing/factory environment
• Subject to noise and temperature changes

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to:

• Sit; use hands to finger handle or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must frequently lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision distance vision depth perception and ability to adjust focus.

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal state and local laws. JCB complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however as a global company JCB offers many job opportunities outside of the U.S. which can be found through our website at This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to the job.