Process Specialist - Customer Service Representative
Process Specialist - Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Domain: Life Insurance and Annuities
Skill: Customer Service
Process Specialist Customer Service Representative
In the role of Process Specialist you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners agents and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fastpaced call center environment and during your daytoday responsibilities youll be maintaining a positive and professional demeanor while meeting or exceeding quality and efficiency goals.
Location for this position is Des Moines IA.
Qualifications:
Required
- High School Diploma or GED Equivalent.
- 2 years of highvolume inbound call center experience
- Analytical skills
- Previous Life and Annuity experience
- Oral and written communication skills
- Knowledge of the insurance industry or insurance products/procedures through a combination of experience and/or coursework
- Ability and willingness to learn multiple financial concepts and systems
- Flexibility in a fastpaced teamoriented environment
- Organizational and follow through skills
- Sensitivity to service and quality
- Producer Management/Compensation skills preferred but not required
Your responsibilities include but may not be limited to
- Take initiative and ownership in every call and situation
- Provide answers and solutions in a manner all parties can understand
- Research information and handles return calls/other followup as needed
- Provide accurate quotes and creates business correspondence via paper or electronic format in a timely manner
- Navigate multiple computer systems/applications and utilizes search tools to find information
- Adhere to call guidelines
- Meet or exceeds department quality standards
- Document client life and annuity contracts by adding timely notes with the most current information so it is readily available to all other company personnel
Infosys McCamish Systems( located in Atlanta Georgia is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited. Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials along with a proven business model for reengineering systems and performing backoffice services at a reduced cost while reinforcing accuracy speed and security. Seven of the top ten US insurers are among Infosys McCamishs many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity
Required Experience:
Unclear Seniority
Employment Type
Full Time
