Parts Support Advisor
Parts Support Advisor
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Job Description
Parts Support Advisor Elko NV
Are you a driven selfstarter with a continuous desire to learn and grow Do you have a processesoriented focus with the technical insight and the ability to perceive customer needs Are you a team player live and promote a culture of safety and you thrive under pressure Come explore the great Parts Support Advisor opportunity with Sandvik Mining and Rock Solutions!
Sandvik Mining and Rock Technology is a business area within the Sandvik Group and a leading global supplier of equipment tools service and technical solutions for the mining industry. The product offering covers rock drilling rock cutting rock crushing loading and hauling and materials handling.
JOB PURPOSE
Responsible for important customer assignments to perform systematic fault finding and providing prompt correct and safe solutions.
Work closely with customer using a specialist understanding of customer needs to act as a trusted advisor and determine the appropriate solution.
Reporting the important product cases into the EQ Division systems.
Occupational Health & Safety
Product Support Advisor will ensure he complies with:
- Assistance in the development of maintenance Safe Work procedures;
- Site specific EH&S policies and procedures and where required be involved in site EH&S meetings
Maintenance
Product Support Advisor shall:
- Inspect equipment as per Customer inspection schedule;
- Provide onthejob coaching and mentoring of Customers maintenance personnel to enhance product knowledge and specialist skills;
- Assist with equipment services and major component replacement;
- Perform fault finding of technical issues;
- Participate in pre and post shutdown meetings with the workgroup;
- Provide advice on commissioning of new and/or superseded components.
Product Support Advisor shall assist the Customers staff with Sandvik departments to:
- Develop materials requirements for scoped work;
- Source parts for emergency repairs;
- Liaise with Customer Planning staff in the coordination of maintenance activities;
- assist with Sandvik Warranty process.
Coordination & Support
Product Support Advisor to assist Customers Continuous Improvement teams via:
- Identity improvement opportunities;
- Participation root cause failure analysis;
- Communication with National Product Support Team & Sandvik remote maintenance teams.
Product Support Advisor will provide assistance to Customers Planning and Maintenance departments enabling:
- Increased availability reliability;
- Identification of continuous improvement opportunities;
- Reduce cost.
Product Support Advisor as required shall assist with identifying & coordinating further Sandvik personnel that may be required to achieve optimum service and availability.
Benefits
Sandvik offers a comprehensive total compensation package including a competitive package of health dental and disability insurance and a 401(k) retirement savings plan. In addition we provide opportunities for professional competence development and training as well as opportunities for career advancement.
How to Apply
For immediate consideration please apply online at for the Product Support Advisor position Job Req. ID# R0077242
Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law. Any applicant who because of a disability needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
