Digital Chatbot Analyst
Digital Chatbot Analyst
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Job Description
Employee Applicant Privacy Notice
Who we are:
Welcoming collaborative and having the opportunity to make an impact is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the worlds largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection security decisionmaking analytics and regulatory compliance functionality combined with customized responsive and flexible programs to accelerate the success of all payments companies and solve tomorrows payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at role:
The Digital Chatbot Analyst position is a unique opportunity to assist thousands of members that interact with SoFis services each day. We are looking for an individual with a strong blend of financial services and enterprise technology experience. Well developed communication and collaboration skills will be critical to the success of this role as well as an aptitude for data language and technology. This position is based in our office in Salt Lake City Utah or Jacksonville FL.
The Digital Chatbot Analyst plays a critical role in the continuous improvement of our customer engagement model and shares a commitment to delivering positive experiences around our evolving products and Digital Communications Member Experience Analyst leverages data and key insights to optimize member interactions for both members and our internal support team. This candidate must consistently drive actionable solutions for customer care sales quality compliance operations efficiency and marketing groups. Our ideal candidate will enjoy partnering with internal stakeholders to uncover critical business drivers and meet the needs of our varied lines of business. This role requires a passion to help our members thrive in their financial journey. To be successful in this role youll need superior analytical skills keen attention to detail and a proven ability to deliver results in a fast paced environment both individually and as part of a team.
What youll do:
- Implement chatbot flows
- Determine keywords and phrases to train our software to recognize to create successful member interactions
- Recognize pertinent language patterns and conversational content that can lead to business value through product or operational improvements
- Review calibrate and validate the quality of data to verify analysis requirements in broadcasting the overall health of interactions across multiple products
- Manage and maintain solutions libraries that can be used across multiple lines of business
- Brainstorm valueadded features and applications to further use our available technology
What youll need:
- 1 years experience in B2C conversational English related to chatbots or with speech/text analytics solutions OR
- 1 years experience with Contact Center business practices relevant to the appropriate products
- Demonstrated strong analytical skills adept at identifying patterns and hypothesisdriven problemsolving
- Exceptional written and oral communication skills related to communicating to crossfunctional groups across key business areas
- Positive attitude empathy and customerfocused communication skills are required for impact on interaction with customers
- Innovative mindset aptitude for learning new technologies/software and dexterity to adjust to changing priorities within a dynamic business
- Ability to act independently and proactively address problems as a selfstarter
- Proven collaborative achievements in past roles
- Ability to work effectively with product development engineers and business team
- Bachelors Degree in Business Marketing Communications Statistics or other quantitative oriented fields or equivalent experience
Nice to have:
- Experience with Python or Javascript
USBased Base Compensation
$60800 $114000 USD
Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion (including religious dress and grooming practices) sex (including pregnancy childbirth and related medical conditions breastfeeding and conditions related to breastfeeding) gender gender identity gender expression national origin ancestry age 40 or over) physical or medical disability medical condition marital status registered domestic partner status sexual orientation genetic information military and/or veteran status or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
Galileo is committed to embracing diversity. As part of this commitment Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process please let your recruiter know or email .
Due to insurance coverage issues we are unable to accommodate remote work from Hawaii or Alaska at this time.
Required Experience:
IC
Employment Type
Full Time
