Constituent Support Specialist Bilingual
Constituent Support Specialist Bilingual
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USD 20800 - 20800
1 Vacancy
Job Description
Position Description
Working at Harris County Precinct 4:
You will be surrounded by team members who bring heart hustle and higher standards to work each day. These leaders advance opportunity and justice as they deliver services to and advocate for the residents of Harris County. The team you will be joining is innovative dynamic and forwardlooking.
What you will do forHarris County Precinct 4 (HCP4
The Constituent Support Center is the public point of contact for precinctwide service requests and reservations. The Constituent Support Specialist enters data and maintains accurate records in two customer relationship management software (ActiveNet and ServiceNow). This role will interact with the public via telephone email software and other mediums as needed. The successful candidate will work collaboratively within a team to support constituents seeking assistance. This can include but is not limited to connecting the community to resources and/or by completing reservation requests while following established procedures. To accomplish this the position works closely with all departments within Precinct 4 to deliver constituent services and support.
Job Duties and Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed.- Primary Role: field phone calls email inquiries and other digital inquiries in a timely professional and helpful manner using applicable customer relationship management software.
- Customer Interaction: Demonstrate inclusivity and objectivity in all interactions and a high standard of professionalism including a commitment to protecting constituent privacy and confidentiality.
- Monitor Software: Using the customer relationship management software(s) monitor availability and usage of resources to determine immediate and longterm trends provide constituents with relevant appropriate information/referrals according to constituents identified needs ensuring maximum efficiency and utilization within the Precinct 4 mission and vision.
- Data Entry: In coordination with other departments uploading all events classes programs and constituent inquiries into the customer relationship management software(s) on a regular and timely basis.
- Troubleshooting: When the need arises communicate with Precinct 4 department staff to clarify discrepancies obtain necessary approval on specific questions/requests and communicate the outcomes to the public or interested parties.
- Managing Reservations: Precinct 4 provides groups organizations and the public the opportunity to reserve certain facilities at designated times and for designated purposes. The Constituent Support Specialist coordinates the creation of reservations using the customer relationship management software ensuring seamless arrangements for Precinct 4 and the booking party.
- Documentation: Maintain accurate notes of all constituents interactions (calls texts chat etc. according to operating policies and procedures and workflow processes.
- Expertise: Develop and maintain sound working knowledge of workflow processes and systems including call transfer protocols and familiarity with local regional and statewide resources projects and programs.
- Guidelines: Adhere to all personnel and operating policies and procedures not limited to but including department best practices.
- Emergency Response: Participate in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.
- Work on special projects and perform other duties as needed when assigned by direct supervisor.
Harris County is an Equal Opportunity Employer
you need special services or accommodations please callor email
Requirements
Education:
High school diploma or G.E.D. equivalent
Experience:
Three 3 years of customer service administrative and computer experience
Licensure Requirements:
Valid Texas drivers license with a good driving record.
Additional Requirements:
Bilingual Spanish
- Excellent customer service skills (including but not limited to written verbal and interpersonal communication skills)
- Proficient in Microsoft Office Suite with strong comfort and familiarity with internetbased programs; demonstrated ability to work with multiple technologies; and ability to learn new technical skills.
- Knowledge of reservations booking systems
- Knowledge of ServiceNow
- Ability to demonstrate empathy servants heart and patience.
- Exceptional listening problemsolving and conflict resolution skills.
- Strong organizational skills and attention to detail.
- Ability to effectively multitask and handle a large volume of telephone calls and email communication.
- Ability to work independently as well as part of a team.
- Ability to effectively interact with diverse groups with dignity and respect.
- Ability to adjust to change and work within a growing system.
NOTE: Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.
Preferences
Experience:
- One 1 year experience handling constituent concerns resource navigating case management community engagement or outreach experience(preferred)
General Information
Position Type Salary and Typical Hours of Work:
Regular Fulltime
Location:
Tomball Service Center 14444 Holderrieth Rd Tomball TX 77377
Work Environment and Physical Demands:
This job operates in a workstation in a professional office environment. This role uses standard office equipment such as computers phones printers and copiers.
While performing the duties of this job the employee is required to be stationary for extended periods of time. Prolonged periods of speaking listening and typing are also required in this role. The employee must occasionally lift and/or move up to 10 pounds.
What You Will Get in Return:
You will be surrounded by team members who bring heart hustle and higher standards to work each day. These leaders advance opportunity and justice as they deliver services to and advocate for the residents of Harris County. The team you will be joining is innovative dynamic and forwardlooking.
Featured Benefits:
Harris County employees receive a competitive salary plus medical dental and vision insurance at no cost to the employee after the first two months of fulltime continued employment. Vacation sicktime and floating holidays allow our employees to recharge and balance work and personal time. Mandatory participation in our retirement program allows employees to save for retirement. Various other benefits and discounts lead to the satisfaction and engagement of our employees.
HARRIS COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER you need special services or accommodations please callor email
Employment is contingent upon passing a background check and drug screen.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
