Technical Advisor I

Imagine yourself

• Doing meaningful work that makes an everyday impacton the world around you.

• Growing your expertiseand expanding your skillset with every project.

• Owning your ambitionand fueling your career growth.
  

At Hach a Veralto company we ensure water quality for people around the world and every team member plays a vital role in that mission. Our founding vision is to make water analysis betterfaster simpler greener and more informative. We accomplish this through teamwork customer partnerships passionate experts and reliable easytouse solutions.

As part of our team and the broader Veralto network youll be part of a unique work environment where purpose meets possibility: where youll make an immediate measurable impact on a global scale by enabling the worlds everyday water needs and where youll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakes of climate change and global health were working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: offer:

• Professional onboarding and training options

• Powerful team looking forward to working with you

• Career coaching and development opportunities

• Health benefits

• 401(k)

• Paid Time Off
  

The Technical Advisor I provides worldclass service and support to all internal and external customers via the contact center. This position is part of our Customer Resolution Team located in Loveland CO and will be onsite.

In this role a typical day will look like:

• Handle basic incoming technical and customer support questions from internal and external customers providing prompt accurate answers.

• Identify and manage customer escalations and utilize crossfunctional relationships to negotiate winwin solutions.

• Provide efficient technical troubleshooting support on testing systems and Hach chemistry methods.

• Act as a liaison between Technical Support and all crossfunctional departments to relay Voice of Customer (VOC) and drive continuous improvement.

• Identify sales opportunities understand the industries vertical markets and products and submit leads to drive appropriate upsell and crosssell opportunities to the customer.
  

The essential requirements of the job include

• BA or BS degree preferred.

• Aptitude for working in Analytical Chemistry Biology Environment Sciences or equivalent preferred.

• Electrical and mechanical aptitude required.

• Experience in one or more of Hachs key markets (drinking water wastewater and industrial) preferred.

• 12 years experience in customer service technical support field service and/or previous supervisor experience preferred. Prior call center experience is helpful.

• Demonstrated computer proficiency including MS Office.

• Experience with Salesforce and/or Oracle (ERP) preferred.
  

Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO) a $5B global leader dedicated to ensuring access to clean water safe food and medicine and trusted essential goods. When you join Veraltos vibrant global network of 16000 associates you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on and where youll have valuable opportunities to deepen your skillset pursue your ambitions and grow your career. Together were Safeguarding the Worlds Most Vital Resourcesand building rewarding careers along the way.

We anticipate this requisition will be open for a minimum of five days though it may be open for a longer period of time. We encourage your prompt application.

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associates position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenuebased metrics any collective bargaining agreements and business or organizational needs.

We offer a comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

US residents: In any materials you submit you may redact or remove ageidentifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law. We value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us at to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies in any form without a valid signed search agreement in place for the specific position approved by Talent Acquisition will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.