Technical Coordinator SR

This fulltime nonexempt position is dedicated to installing maintaining troubleshooting and evaluating classroom A/V technology. The position will be housed in the Utah State University Logan Campus Classroom Technology Department. This position will report to the Executive Director of Classroom Technology. Typical work hours of 96 but there may be some additional evenings and weekend hours when needed to meet the positions responsibilities.

Classroom A/V Installation 60)Work as part of the classroom team to install new A/V equipment in classrooms and conference rooms. Some equipment will include Crestron devices projectors projector screens large displays cameras computers and audio systems.

Classroom Support and Maintenance 30 Maintained and troubleshoot all classroom technology equipment. Assure highquality customer service and prompt response to USU staff administrators faculty members students HELP Desk and the public with classroom technology support. Working with classroom student employees to perform routine preventative maintenance and repair tasks of classroom technologies.

Training 5 Provide training on classroom technologies. Technical procedures and troubleshooting classroom equipment to classroom student employees and the HELP Desk employees. Trains faculty on classroom equipment including Cisco Systems Crestron devices Zoom Room technology audio systems laptops and cameras.

Classroom Technology Design and Evaluation 5 Using the latest best practices market research and USU standards design technologyenhanced classrooms. Evaluate the effectiveness of the classroom technology in the teaching and learning environment. Contributes advanced knowledge as part of the statewide tech team to develop and follow the USU classroom technology standards.

Minimum Qualifications:

• An associate degree plus four years of experience; OR a bachelors degree in an ITrelated field plus two years of experience; OR an equivalent combination of education plus experience.
• Experience in audio/video equipment installation
• Experience in troubleshooting audio/video equipment
• Strong established track record of exceptional customer service training and technology support
• Experience performing classroom installations and maintenance

Knowledge Skill and Abilities:

• Demonstrated ability to solve problems work well under pressure manage multiple/routine tasks simultaneously take initiative within project scope maintain confidentiality and work with little supervision
• Demonstrated capacity for exceptional interpersonal organizational and communication skills (verbal and written)
• Willingness to undertake any necessary training needed to perform job functions or to enhance performance
• Excellent PC and Mac computer skills (data entry Word Excel Outlook Internet)
• Attention to detail and task completion
• Ability to lift 50 Lbs and work on ladders
• Ability to learn new systems
• Ability to collaborate effectively with other technical staff in a team environment
• Ability to train others both nontechnical endusers and technical staff
• Ability to apply common sense understanding to carry out detailed instructions
• Ability to define problems collect data establish facts draw valid conclusions prioritize and take action
• Ability to interpret an extensive variety of technical instructions
• Excellent customer service skills
• Able and willing to travel as needed

Along with the online application please attach:

1. Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under Resume/CV
2. Name and contact information for 3 professional references to be entered into Candidate Profile
3. Cover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants but not necessarily occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

The USU Classroom Team is a small group of dedicated individuals who assist the faculty in delivering their courses in person and over Zoom by providing them with the latest in Audio/Visual equipment training and support. We design build and maintain over 300 classrooms labs and conference rooms on the Logan Utah campus. We take pride in knowing that we are making a difference in the quality of education for USU students every day.

Founded in 1888 Utah State University is Utahs premier landgrant public service university. As an R1 research institution Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local regional and global communities. USU prepares students to be active civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a highquality and affordable education USU remains a leader in research discovery and public impact.

USU enrolls 28900 students both online and in person atlocations throughout the state. Utah States 30 locations include a main campus in Logan Utah residential campuses in Price and Blanding and six additional statewide campuses along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years USU Extension has served and engaged Utahns in all of Utahs counties.

Competing at the NCAA Division I level USU is a proud member of the Mountain West Conference and will join the Pac12 Conference beginning in theseason. The Aggies longstanding tradition of athletic and academic excellence is exemplified by conference championships in multiple sports reflecting USUs commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected valued and supported. We seek to recruit hire and retain people from all walks of life who willchampion excellence in education research discovery outreach and believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be recognized our commitment to employees when they namedUtah State the best employer in Utahin 2023.Learn moreabout USU.

The university provides aDual Career Assistance Programto support careers for partners who are also seeking is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability contact the universitys ADA Coordinator in the Office of Human Resources ator.

*updated 02/2025

In its programs and activities including in admissions and employment Utah State University does not discriminate or tolerate discrimination including harassment based on race color religion sex national origin age genetic information sexual orientation gender identity or expression disability status as a protected veteran or any other status protected by University policy Title IX or any other federal state or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USUs nondiscrimination policies:

Executive Director of the Office of EquityMatthew PinnerDistance Education Rm.

Title IX CoordinatorCody Carmichael Distance Education Rm.

Mailing address: 5100 Old Main Hill Logan UT 84322

For further information regarding nondiscrimination please visit or contact:

U.S. Department of EducationOffice of Assistant Secretary for Civil Rights

*updated 09/2023