Employee Relations Case Manager 14 month FTC ER Central Case Management Team
Employee Relations Case Manager 14 month FTC ER Central Case Management Team
Posted on :
13-04-2025
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1 Vacancy
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Job Description
The ER Case Manager works as part of the ER Centralized Case Management Team. This team is championing a new approach to case management within the UK through a central expert team to ensure fair and consistent policy application the best possible associate experience and high quality case documentation and recording. As a case manager you will hear cases directly acting a decision maker in terms of outcome and next steps. We cover cases that cannot be resolved at site informally including those raised by associates e.g. grievance ethics line or executive escalations as well as cases of concern about associates (excluding attendance or performance) such as investigation disciplinary and where needed appeal.
You will earn the trust of others by forming strong relationships in our network with our customers and professional stakeholders (legal/external counsel) allowing you and your team to partner effectively and to become a trusted advisor in the field allowing you to support and advise your team and customers on complex ER cases insisting on the highest standards in case management and all matters related to employee wellbeing.
This is a 14 month assignment to cover the maternity leave of a team member.
Key job responsibilities
Company Culture Steward: You will embody and promote Amazons Leadership Principles and ensure dignity and respect are central to every employee relations interaction.
Organisational Development and Planning: You will align ER priorities and actions with key business objectives to drive strategic outcomes
Organisational Health: You will manage endtoend employee relations cases spanning low to highrisk complexity. You will ensure fair consistent handling of grievances disciplinaries and appeals while maintaining compliance with employment law. Also you will analyzes ER metrics to identify trends reports insights to leadership and implements targeted solutions through strategic action plans
PXT Operations: You will leverage HR systems and data to drive informed decisionmaking while ensuring data accuracy through regular audits. You will combine employment law expertise with policy knowledge to identify gaps and recommend improvements. Also you will shares best practices and maintains accurate reporting for business reviews
Data and reporting: You will strengthen case management reporting through comprehensive data analysis and dashboard development. You will identify trends to create targeted action plans that address key ER priorities. Also you will work with legal HR and other stakeholders while utilizing employee feedback to drive continuous improvement
HR policy and practices: You will maintain legal compliance of HR policies while driving continuous improvement through standardization and best practice sharing. You will partner with PXT to evaluate track and implement policy and process enhancements that simplify people practices
Bachelors Degree or equivalent postsecondary qualification
Experience in Complex ER Case Management
Experience in managing with multiple disciplinary and grievance cases
Fluent in both spoken and written English (Common European Framework of Reference C2
CIPD qualified
Good understanding of MS Office tools (Outlook Excel) and HR information systems.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
You will earn the trust of others by forming strong relationships in our network with our customers and professional stakeholders (legal/external counsel) allowing you and your team to partner effectively and to become a trusted advisor in the field allowing you to support and advise your team and customers on complex ER cases insisting on the highest standards in case management and all matters related to employee wellbeing.
This is a 14 month assignment to cover the maternity leave of a team member.
Key job responsibilities
Company Culture Steward: You will embody and promote Amazons Leadership Principles and ensure dignity and respect are central to every employee relations interaction.
Organisational Development and Planning: You will align ER priorities and actions with key business objectives to drive strategic outcomes
Organisational Health: You will manage endtoend employee relations cases spanning low to highrisk complexity. You will ensure fair consistent handling of grievances disciplinaries and appeals while maintaining compliance with employment law. Also you will analyzes ER metrics to identify trends reports insights to leadership and implements targeted solutions through strategic action plans
PXT Operations: You will leverage HR systems and data to drive informed decisionmaking while ensuring data accuracy through regular audits. You will combine employment law expertise with policy knowledge to identify gaps and recommend improvements. Also you will shares best practices and maintains accurate reporting for business reviews
Data and reporting: You will strengthen case management reporting through comprehensive data analysis and dashboard development. You will identify trends to create targeted action plans that address key ER priorities. Also you will work with legal HR and other stakeholders while utilizing employee feedback to drive continuous improvement
HR policy and practices: You will maintain legal compliance of HR policies while driving continuous improvement through standardization and best practice sharing. You will partner with PXT to evaluate track and implement policy and process enhancements that simplify people practices
Bachelors Degree or equivalent postsecondary qualification
Experience in Complex ER Case Management
Experience in managing with multiple disciplinary and grievance cases
Fluent in both spoken and written English (Common European Framework of Reference C2
CIPD qualified
Good understanding of MS Office tools (Outlook Excel) and HR information systems.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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