Senior Product Manager FTC After Market Services
Senior Product Manager FTC After Market Services
Posted on :
13-04-2025
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1 Vacancy
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Job Description
Please note: this is a 12 months fixed term contract.
Amazon is looking for a senior product manager with proven experience in stakeholder management strategic thinking and detailed within our EU After Market Services team who will execute towards our Zero Waste vision in close collaboration with teams across the EU Amazon Fulfilment Network and internationally.
We aspire to zero: zero waste zero cost of returns and zero defects. Amazon is Earths most customercentric company: join us and have your chance to make history. We are currently looking for a highly committed entrepreneurial Senior Product Manager to drive our efforts in Product Donations and Product Sustainability.
He/she will partner with a large number of stakeholders such as Worldwide tech teams EU Operations EU FBA Retail Impact & Category teams Legal Compliance and Charities themselves to drive scalable and innovative solutions to minimize waste increase efficiencies and maximize the impact of our donations.
The ideal candidate will leverage their ability to deliver results under ambiguity and to drive programs with crossfunctional teams. He/she will have a sound business acumen strong analytical skills and an ability to roll up their sleeves to deliver results while continuing to innovate. He/she will demonstrate a passion for the customer for continuous improvement of business processes and most importantly for making an impact on the environment.
Finally a successful candidate must be able to work across multiple internal teams leverage existing Amazon resources and influence even without direct authority. The role is highly visible and it will require someone who is motivated to make a big impact.
Key job responsibilities
Drive EU Retails zero waste efforts focusing on improving product sustainability across the EU Amazon fulfilment network and Retail business (feeding into the VPlevel goal).
Build and drive a roadmap focused on product sustainability with an emphasis on building clear reporting influencing partner teams and making tangible changes.
Develop and scale Automated Donations for Retail enabling efficient donation of lower recovery inventory to charitable organizations across all locations.
Setup mechanisms to ensure product types and other configurations are set up correctly in our warehouses to maximize donation opportunities.
Focus on the charity experience gathering feedback and adapting processes to send desired items for donations while implementing tracking mechanisms for charity rejections.
Partner extensively with teams across Amazon to maximize the companys overall impact through donations on community impact and zero waste goals.
Think innovatively about ways to enable customers to be more sustainable beyond just internal inventory management.
Own the buildout of an exciting new customerfacing initiative for increasing charitable donations including working with tech teams sizing financial entitlements designing pilots and scoping out the customer experience (approximately 33 of the role).
We are particularly interested in candidates with experience in either Recommerce or Reverse Logistics businesses working with charities or sustainability initiatives.
Valuable backgrounds include those who have worked on optimizing goods flow and operational efficiency especially in product management roles focused on improving internal systems for both internal and external stakeholders.
EU After Market Services mission is to reduce returns and related concessions by helping customers keep what they bought and by removing defects in our returns processes (Zero Defects for Customers). When items are returned or damaged we maximize reuse and recovery to achieve Zero Cost of Returns and Zero Product Waste while safeguarding customer and sellingpartner trust.
Key job responsibilities
Bachelors degree or equivalent
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience as a product manager or owner
Experience owning technology products
Experience with product cycles of 6 months
Experience in product or program management product marketing business development or technology
Knowledge of accessing and analysing large amounts of data through queries (e.g. SQL etc. and/or building dashboards.
Experience in influencing senior leadership through data driven insights
Experience working across functional teams and senior stakeholders
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazon is looking for a senior product manager with proven experience in stakeholder management strategic thinking and detailed within our EU After Market Services team who will execute towards our Zero Waste vision in close collaboration with teams across the EU Amazon Fulfilment Network and internationally.
We aspire to zero: zero waste zero cost of returns and zero defects. Amazon is Earths most customercentric company: join us and have your chance to make history. We are currently looking for a highly committed entrepreneurial Senior Product Manager to drive our efforts in Product Donations and Product Sustainability.
He/she will partner with a large number of stakeholders such as Worldwide tech teams EU Operations EU FBA Retail Impact & Category teams Legal Compliance and Charities themselves to drive scalable and innovative solutions to minimize waste increase efficiencies and maximize the impact of our donations.
The ideal candidate will leverage their ability to deliver results under ambiguity and to drive programs with crossfunctional teams. He/she will have a sound business acumen strong analytical skills and an ability to roll up their sleeves to deliver results while continuing to innovate. He/she will demonstrate a passion for the customer for continuous improvement of business processes and most importantly for making an impact on the environment.
Finally a successful candidate must be able to work across multiple internal teams leverage existing Amazon resources and influence even without direct authority. The role is highly visible and it will require someone who is motivated to make a big impact.
Key job responsibilities
Drive EU Retails zero waste efforts focusing on improving product sustainability across the EU Amazon fulfilment network and Retail business (feeding into the VPlevel goal).
Build and drive a roadmap focused on product sustainability with an emphasis on building clear reporting influencing partner teams and making tangible changes.
Develop and scale Automated Donations for Retail enabling efficient donation of lower recovery inventory to charitable organizations across all locations.
Setup mechanisms to ensure product types and other configurations are set up correctly in our warehouses to maximize donation opportunities.
Focus on the charity experience gathering feedback and adapting processes to send desired items for donations while implementing tracking mechanisms for charity rejections.
Partner extensively with teams across Amazon to maximize the companys overall impact through donations on community impact and zero waste goals.
Think innovatively about ways to enable customers to be more sustainable beyond just internal inventory management.
Own the buildout of an exciting new customerfacing initiative for increasing charitable donations including working with tech teams sizing financial entitlements designing pilots and scoping out the customer experience (approximately 33 of the role).
We are particularly interested in candidates with experience in either Recommerce or Reverse Logistics businesses working with charities or sustainability initiatives.
Valuable backgrounds include those who have worked on optimizing goods flow and operational efficiency especially in product management roles focused on improving internal systems for both internal and external stakeholders.
EU After Market Services mission is to reduce returns and related concessions by helping customers keep what they bought and by removing defects in our returns processes (Zero Defects for Customers). When items are returned or damaged we maximize reuse and recovery to achieve Zero Cost of Returns and Zero Product Waste while safeguarding customer and sellingpartner trust.
Key job responsibilities
Bachelors degree or equivalent
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience as a product manager or owner
Experience owning technology products
Experience with product cycles of 6 months
Experience in product or program management product marketing business development or technology
Knowledge of accessing and analysing large amounts of data through queries (e.g. SQL etc. and/or building dashboards.
Experience in influencing senior leadership through data driven insights
Experience working across functional teams and senior stakeholders
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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