Technical Consultant - ITSM

Zoho Corporation Europe

Posted on : 12-04-2025

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1 Vacancy

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Jobs by Experience

3-5years

Job Location

Utrecht - Netherlands

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 12-04-2025

Job Description

ManageEngine the division of Zoho Corporation focused on enterprise IT management provides comprehensive IT management solutions used by more than 280000 organizations globally. Our products streamline operations in areas such as IT service management network performance endpoint security IT analytics identity management and cloud solutions. At ManageEngine we combine innovation with simplicity to empower IT teams in effectively managing complex infrastructures improving productivity and ensuring business continuity.

We are looking for an experienced Technical Consultant with strong expertise in ManageEngine solutions particularly in IT Service Management (ITSM) Unified Endpoint Management (UEM) and Endpoint Security or similar platforms. In this dynamic role youll be a trusted advisor to prospective clients demonstrating the value and impact of our comprehensive ITSM and endpoint management solutions to help drive smarter more secure IT operations.

Key Responsibilities:

Engage with prospects and customers (both online and onsite) to understand business and technical needs.
Deliver product presentations technical demos and proofofconcepts tailored to client environments.
Translate business requirements into tailored ManageEngine IT Service Management Unified Endpoint Management and End point Security solutions.
Collaborate with Sales and Account Managers to drive solution alignment and deal closure.
Respond to RFPs RFIs and other technical documentation.
Stay updated with product developments features and roadmaps & Provide feedback to product teams for continual improvement.
Customer Success: Work closely with customers to understand their IT Services challenges and implement tailored solutions using ManageEngine products.
Represent ManageEngine at industry events user groups and conferences to showcase our solutions.
Regular visits to the nearby Zoho office for reviews and training.

Requirements

5 to 8 years of proven experience in IT Service Management and Endpoint Management with handson involvement in ITIL v3/v4 ISO 20000 and Agile frameworks and standards.
Strong background in Service Delivery Endpoint Configuration Mobile Device Management (MDM) Endpoint Protection Platforms (EPP) and Endpoint Detection and Response (EDR) including implementation configuration or presales engagements.
Strong communication and presentation abilities along with fluency in Dutch.
Ability to handle customer objections and technical queries confidently.
Analytical mindset with strong problemsolving abilities.
Handson experience with comparable tools such as ServiceNow Intune Ivanti Vmware Air watch Jamf Pro CrowdStrike Falcon Microsoft Defender SentinelOne Freshworks Top Desk JIRA or equivalent platforms is required.
Certifications around ITIL Microsoft 365 management and Security could be a value add.
Active Directory patching and remote device management experience is a plus.

Benefits

Competitive salary package aligned with the candidates qualifications experience and the market value of the role.
Continuous training and professional development opportunities.
Supportive and inclusive team and colleagues.
Clear development plan in the short medium and long run.
Participation in coaching and mentoring schemes.
Opportunity to work with a global team and contribute to the growth of a leading technology company.

Please note that this role is based in Utrecht and will require periodic travel.

It is important for the applicant to hold a national or EU passport have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

Join ManageEngine Europe today and be part of a company that is revolutionizing the way businesses operate. Together lets shape the future of business software!

Learn more about us: 5 to 8 years of proven experience in areas such as OpenTelemetry standards, distributed systems, AI/ML-driven performance bottleneck detection, Docker and containerization technologies, and network infrastructure management (implementation, configuration, or pre-sales). Strong communication and presentation abilities along with fluency in German. Ability to handle customer objections and technical queries confidently. Analytical mindset with strong problem-solving abilities. Hands-on experience with comparable tools such as Dynatrace, AppDynamics, Solar winds, Datadog, Grafana, New relic, PRTG, AWS CloudWatch, Azure Monitor, or Google Cloud Operations tools or equivalent platforms is required. Certifications around Cloud Architect Certifications (AWS, Azure, GCP), SRE certifications, CCNA,CCNP certifications could be a value add.

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Zoho Corporation Europe

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