Stores EPM Support Tech Lead Stores FinTech
Stores EPM Support Tech Lead Stores FinTech
Posted on :
12-04-2025
Employer Active
1 Vacancy
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Job Description
The Amazon Stores Financial Technology (FinTech) Team seeks a Finance Planning & Analytics (FP&A) Support Lead to manage our FP&A product suite and drive planning and monthend processes by working closely with the customers engineers and finance teams. We are the tech team that builds and supports Worldwide Amazon Stores one of the fastest growing largest and most complex Supply Chains in the world. This role combines strategic stakeholder partnership with strong technical expertise requiring advanced Excel proficiency and excellent communication skills.
Key job responsibilities
Job Responsibilities
Technical Leadership & Problem Solving
* Lead complex technical problem resolution across multiple FP&A suite of products
* Serve as primary technical expert for critical customer issues
* Deconstruct complex problems into actionable solutions
* Work with development teams to build tools and dashboards that improve operational efficiency
Customer Support & Operations
* Provide firstline customer support for FP&A suite of products
* Manage system support activities including oncall rotation for critical systems
* Lead support retrospectives and author Root Cause Analysis (RCA) documents
* Develop and maintain operational policies and procedures
* Support user acceptance testing (UAT) and create enduser documentation
* Identify manual touch points and work with engineering team on the solution to automate repetitive tasks
Crossfunctional Collaboration
* Partner with finance product program and engineering teams to define business requirements
* Lead escalation processes with development teams across Amazon
* Coordinate largescale change requests
* Present technical recommendations to product & leadership
Team Development & Process Improvement
* Guide and mentor junior support team members
* Drive operational excellence through systematic improvements
* Identify improvement opportunities through pattern analysis and work with product to reengineer business processes.
* Partner with leaders on datadriven decision making
* Contribute to strategic technical discussions and priorities
* Be an active member in building a product launch plan and participate in product ops.
* Excellent communication (verbal and written) and interpersonal skills
* Demonstrated ability to lead teams through complex projects with competing priorities
* Track record of customerfocused problem resolution
* Advanced proficiency with Microsoft Excel
* 5 years experience with IBM Cognos TM1/Planning Analytics
* 5 years of working experience in financial planning and reporting space
* 5 years SQL experience for analysis and problemsolving
* 6 years experience as a business analyst data analyst or data visualization (Quicksight Apliqo Tableau) specialist
* Masters degree in Business Engineering Statistics Computer Science Mathematics or related field
* Knowledge of data warehousing concepts and data modeling
* Experience with Massively Parallel Processing (MPP) databases (Redshift Teradata)
* NoSQL database expertise
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $153000/year in our lowest geographic market up to $264500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
Job Responsibilities
Technical Leadership & Problem Solving
* Lead complex technical problem resolution across multiple FP&A suite of products
* Serve as primary technical expert for critical customer issues
* Deconstruct complex problems into actionable solutions
* Work with development teams to build tools and dashboards that improve operational efficiency
Customer Support & Operations
* Provide firstline customer support for FP&A suite of products
* Manage system support activities including oncall rotation for critical systems
* Lead support retrospectives and author Root Cause Analysis (RCA) documents
* Develop and maintain operational policies and procedures
* Support user acceptance testing (UAT) and create enduser documentation
* Identify manual touch points and work with engineering team on the solution to automate repetitive tasks
Crossfunctional Collaboration
* Partner with finance product program and engineering teams to define business requirements
* Lead escalation processes with development teams across Amazon
* Coordinate largescale change requests
* Present technical recommendations to product & leadership
Team Development & Process Improvement
* Guide and mentor junior support team members
* Drive operational excellence through systematic improvements
* Identify improvement opportunities through pattern analysis and work with product to reengineer business processes.
* Partner with leaders on datadriven decision making
* Contribute to strategic technical discussions and priorities
* Be an active member in building a product launch plan and participate in product ops.
* Excellent communication (verbal and written) and interpersonal skills
* Demonstrated ability to lead teams through complex projects with competing priorities
* Track record of customerfocused problem resolution
* Advanced proficiency with Microsoft Excel
* 5 years experience with IBM Cognos TM1/Planning Analytics
* 5 years of working experience in financial planning and reporting space
* 5 years SQL experience for analysis and problemsolving
* 6 years experience as a business analyst data analyst or data visualization (Quicksight Apliqo Tableau) specialist
* Masters degree in Business Engineering Statistics Computer Science Mathematics or related field
* Knowledge of data warehousing concepts and data modeling
* Experience with Massively Parallel Processing (MPP) databases (Redshift Teradata)
* NoSQL database expertise
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $153000/year in our lowest geographic market up to $264500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Staff IC
Employment Type
Full-Time
Key Skills
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