Computer Laboratory Technician

Southwest Tennessee Community College is a comprehensive multicultural public openaccess college. Southwest has 6 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success transform lives and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

Title: Computer Laboratory Technician

Employee Classification:Technical & Paraprofessional

Institution:Southwest Tennessee Community College

Department: Client Services

Campus Location: STCC Multiple Campus Locations

Job Summary

This is a fulltime position reports to the Manager of Client Services. The Computer Lab Technician is under general supervision and is primarily responsible for the deployment (repairs maintenance installation) and support of all computing devices and related equipment at the college.

The operating environment includes Windows 10 and Windows 11 PCs macOS devices cloudbased applications and networked systems. The college infrastructure comprises Windows and Linux servers a gigabit Ethernet local area network (LAN) and wide area networks using TCP/IP fiberoptic connections and VPN technologies. The environment also includes cloudbased server solutions such as Microsoft Azure and AWS.

Job Duties

• Installs configures and tests new computing hardware including Windows PCs Apple MacBooks and iMacs and laser printers.
• Installs configures and tests system and application software including Windows 10 Windows 11 macOS Linux Microsoft Office 365 Adobe Creative Cloud and other common software packages.
• Identifies and repairs faults in computing hardware; if appropriate coordinates warranty repair of faulty equipment.
• Diagnoses and resolves software issues including operating system failures application errors and cybersecurity threats.
• Integrates computing equipment into the college network ensuring proper security configurations and access management.
• Responds to client requests for service by phone ticketing system or in person and troubleshoots hardware software and connectivity issues.
• Assists in the development of computing equipment specifications deployment procedures service standards and documentation.
• Provides advice and training to faculty and staff on the use of computing equipment cloudbased applications and cybersecurity best practices.
• Maintains records of inventory work orders time tracking and system documentation.
• May perform other duties as assigned.

Minimum Qualifications

• Associate degree in Computer Technology or a related discipline or at least six 6 months experience as a computer technician or technical support help desk analyst in a networked computing environment.
  
• Regular travel between the two main campuses and satellite site locations within the twocounty service areas may be required.
  
• A background check will be required for the successful candidate.

Knowledge Skills and Abilities

• Knowledge of current computing technology including Windows 10/11 macOS Linux and cloud computing services such as Microsoft Azure and AWS.
  
• Knowledge of modern networking technologies including wired and wireless networking firewalls and VPNs.
  
• Excellent problemsolving skills and the ability to troubleshoot a wide range of IT issues.
  
• Strong communication and interpersonal skills.
  
• Ability to read and interpret technical documentation and engineering drawings.
  
• Ability to work independently evaluate situations and make informed decisions.
  
• Ability to install repair and maintain computing equipment including desktops laptops and peripheral devices.
  
• Ability to communicate effectively with vendors and contractors.
  
• Ability to lift 50 pounds.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform jobrelated tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five 5 days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below:

applications will not be considered.

Southwest Tennessee Community Collegeis a TBR and AA/EEO employer and does not discriminate against students employees or applicants for admission or employment on the basis of race color religion creed national origin sex sexual orientation gender identity/expression disability age status as a protected veteran genetic information or any other legally protected class with respect to all employment programs and activities.