Senior Service Designer Remote
Senior Service Designer Remote
Posted on :
12-04-2025
Employer Active
1 Vacancy
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Monthly Salary
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Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
12-04-2025
Job Description
The Senior Service Designer is a key member of the Experience Design and Research (XDR) team at Aledade. Our multidisciplinary XDR team accelerates the ability of primary care practices to improve health outcomes for their patients by equipping them with thoughtfully crafted technology. We ensure that the design of Aledade products & services consider the needs of clinicians practice staff internal Aledade teams and patients fitting within their existing environments and workflows. As a Senior Service Designer you will play a critical role in aligning internal Aledade teams processes and toolsets. You will help envision design and support more streamlined multichannel primary care and patient service experiences. Your work will be guided by our core values of community joy evidencebased experiences inclusive design sustainability and exploration.
As Senior Service Designer you will consult across multiple divisions of the business on missioncritical problem spaces. You will work across the product development lifecycle from discovery to evaluation on both existing and new products and services. As the voice of XDR for the projects you work on youll use a humancentered approach to facilitate alignment on high impact solutions to complex and ambiguous problems.
Primary Duties:
- Develop prioritize and manage a service design portfolio for specific features in alignment with product service and business priorities.
- Plan and conduct primary and secondary design research activities. Analyze data and synthesize findings about user experience needs and goals into humancentered narratives and actionable insight frameworks.
- Bring definition to futurestate product and service experiences through highquality design deliverables such as experience maps lowfidelity prototypes storyboards etc.
- Collaborate with designers and researchers in the XDR practice to elevate humancentered design thinking and build team intuition about internal and external users.
Minimum Qualifications:
- 5 years of professional experience in service design or design strategy within product service innovation consulting and/or application development environments.
- Possess a Bachelors degree (or equivalent experience) in humancomputer interaction service design design methods ethnography psychology or a related field.
- Strong communication and storytelling skillset. Demonstrated ability to clearly articulate complex concepts and tailor messages to diverse audiences from bedside (e.g. patients or practice support staff) to boardroom (e.g. executive stakeholders).
- Strong service design portfolio. Demonstrated ability to effectively employ service design methods such as workshop facilitation experience mapping and service prototyping to make futurestate experiences concrete and accessible.
- Track record of impact. Evidence of deploying new or improved service features that have led to measurable change in user behavior and operational metrics.
Preferred Qualifications:
- Masters Degree
- Experience working in complex and or highly regulated industries such as healthcare or government
- Strong project management skills. Ability to independently scope facilitate and execute projects meet deadlines effectively and adjust methods based on the budget and time available.
- Ability to swiftly onramp to and navigate new problem spaces and domains while building trusted relationships with other disciplines stakeholders and customers.
- Ability to triangulate and synthesize data and insights from multiple sources to frame a set of usercentered and operational problems to solve.
- Ability to fluidly move between methods and types of design artifacts fitting deliverables to the needs of the project and team.
- Ability to retain and communicate contextual knowledge about the broader customer environment workflow and other considerations to proactively surface opportunities to improve the experience that might not have been considered by partner teams.
- Proactive in identifying forums and opportunities to evangelize and share deliverables to the right people.
- Proactive in taking ownership of your role and the success of your work.
- Proactive in improving team practices including feedback forums such as critiques and retrospectives.
Physical Requirements
- Must be able to work at a computer for prolonged periods of time
- Must be effective at managing ones time energy and productivity in a mostly remote working environment
Who We Are:
Aledade a public benefit corporation exists to empower the most transformational part of our health care landscape independent primary care. We were founded in 2014 and since then weve become the largest network of independent primary care in the country helping practices health centers and clinics deliver better care to their patients and thrive in valuebased care. Additionally by creating valuebased contracts across a wide variety of health plans we aim to flip the script on the traditional feeforservice model. Our work strengthens continuity of care aligns incentives and ensures primary care physicians are paid for what they do best keeping patients healthy. If you want to help create a health care system that is good for patients good for practices and good for society and if youre eager to join a collaborative inclusive and remotefirst culture youve come to the right place.
What Does This Mean for You
At Aledade you will be part of a creative culture that is driven by a passion for tackling complex issues with respect openmindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences interests backgrounds beliefs and achievements to their work and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support worklife balance and enjoyment we offer the following comprehensive benefits package designed for the overall wellbeing of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health dental and vision insurance paid up to 80 for employees dependents and domestic partners
Robust timeoff plan 21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4 match
Stock options
And much more!
At Aledade we dont just accept differences we celebrate them! We strive to attract develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit qualifications performance and business needs. All qualified candidates will receive consideration for employment without regard to age race color national origin gender (including pregnancy childbirth or medical conditions related to pregnancy or childbirth) gender identity or expression religion physical or mental disability medical condition legally protected genetic information marital status veteran status or sexual orientation.
Privacy Policy:By applying for this job you agree to AledadesApplicant Privacy Policy available at Experience:
Senior IC
Employment Type
Full-Time
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