Digital Workplace Services Engineer

One of the bestknown names in cruising Princess is the worlds leading international premium cruise line and tour company carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cant. The Love Boat promises something for everyone.

Were looking for an amazing Workplace Services Engineer to fill this role which is based in our Fort Lauderdale FL office. Youwill be part of a talented team of engineers that demonstrate superb technical competency delivering mission critical infrastructure and ensuring the highest levels of availability performance and security. Qualified systems engineers will have a background in IT computer systems engineering or systems engineering and analysis.

Heres a summary of what Princess is looking for in its Workplace Services Engineer. Is this you

• The Workplace Services Engineer will be involved in installing configuring updating and maintaining Windows operating systems and software.
• Troubleshoot and resolve issues related to Windows OS applications and hardware.
• Advanced device management monitoring and policy implementation using SCCM and Intune.
• Develop custom scripts to automate installation configuration and maintenance tasks.
• Employ JAMF management and configuration of Apple devices and integrating and supporting Mac OS devices into a predominantly Windowsbased network; highlevel technical support to endusers for both hardware and software issues; collaboration with team members on implementing new technologies and improving IT infrastructure; and documenting technical procedures user guides and best practices.
• Manage the vulnerability patch management process including identification prioritization and remediation of vulnerabilities in infrastructure systems.

Responsibilities

• Achieve availability by creating and maintaining a stable technology environment troubleshooting resolving issues in an expedient manner and identifying root cause for complex enterprise systems.
• Manage contractors and vendors to ensure service delivery and projects are completed on time within budget and to the highest standards of quality.
• Coordinate with multiple vendors for patch releases and support .
• Establish strong communication channels and agreements with vendors to streamline the patch management process.
• Responsible for fostering effective collaboration with internal teams and external vendors to ensure successful service delivery and project .
• Initiate and hold regular formal meetings with internal and external team members when needed to course correct provide further clarity or provide updates to all management levels.
• Lead architectural sessions for assigned products which cross organizational boundaries based upon requirements.
• Provide management and oversight of internal and external resources and providing detailed technical direction as well as broader strategy on projects/products.
• Mentor and train other technical support staff on technical and procedural matters.
• possess a strong background in problem research and documentation coupled with the ability to oversee complex projects mentor junior staff and ensure technical accuracy and quality.

Requirements

• BS in Computer Science
• Have a background in tech support or customer service.
• Have indepth knowledge of common programs and solutions especially the products and services used by customers in their industry.
• Have an advanced knowledge of Service Now ticketing platform.
• Microsoft Office Tools expertise including Visio
• ITIL Certifications
• Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g. H1B status).

This position is considered Hybrid and follows the Companys schedule of three days in the office per week (Tuesday Thursday). However beginning in 2027 employees in this position will be required to work onsite at our new headquarters in Miami FL.

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives

Our Culture Stronger Together

Our highest responsibility and top priority is compliance environmental protection and the health safety and wellbeing of our guests the people in the communities we touch and serve and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials Corporate Vision Statement and our Core Values at: is an equalopportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process please contact

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