Sr Cloud Technical Account Manager Strategic Industries- Amazon SDO

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.

Would you like to join one of the fastestgrowing organizations within Amazon Web Services (AWS) At AWS Enterprise Support were looking for a Sr. Technical Account Manager (TAM) to influence the largest enterprises in the world to gain the best value and service from AWS. In the role you will support our customers creative and transformative spirit of innovation across technology areas such as Compute Storage Database Big Data AI/ML Networking Serverless and more. You will have the opportunity to be the technical leader to Fortune 500 enterprises while being their advocate and voice of the customer to AWS product teams.

Key job responsibilities
As a Senior TAM you will craft and execute technical cloud strategies to drive customers adoption and use of AWS services. Your technical acumen and customerfacing skills will enable you to effectively represent AWS at our customer and drive discussions with senior leadership regarding operational excellence cloud maturity support and risk management.

You will provide advocacy and strategic technical guidance to plan and build solutions using best practices and proactively keep the customers AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position will require the ability to travel 10 or more as needed.

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation come join us!

About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
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Inclusive Team Culture
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Work/Life Balance
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Bachelors Degree in Computer Science Math or related discipline
7 years of experience in similar roles such as a Senior Technical Consultant Solutions Architect IT Manager/Engineer or other similar technical role
7 years of technical engineering experience.
Experience in at least four of the following technical domains: Compute Storage Networking CDN Databases DevOps Big Data and Analytics Security Applications Development.

Understanding of the AWS WellArchitected Framework pillars and ability to properly apply them to existing or new customer architecture implementations and/or solutions
Internal enterprise or external customerfacing experience as a technical lead
Experience applying technical or operational expertise to solve complex challenges
Professional oral and written communication skills presenting to an audience containing one or more executive team member(s)
Experience building resilient secure cost effective and performant systems
Experience in Informational Technology operations
Experience with AWS services and/or other cloud offerings

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation disability age or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.