IT Support Engineer I On-prem Infrastructure Services
IT Support Engineer I On-prem Infrastructure Services
Posted on :
12-04-2025
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1 Vacancy
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Job Description
Are you passionate about helping people solve IT problems Love being a part of an exciting and innovative environment Join Amazon IT Services! Were looking for people who strive to Work Hard. Have Fun. Make History.
Amazon is seeking bright adaptable and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonians to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely accurate and professional assistance.
Amazons IT Services Support is the first point of contact for technical service requests for Amazon Corporate and its subsidiary employees worldwide.
The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative energetic and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed flexible and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Key job responsibilities
Provide comprehensive technical support to Amazon Corporate employees
Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users
Perform hardware procurement and asset management
Troubleshoot/support LAN and onsite servers via tickets alerts and change management
Create and maintain documentation
Ticket queue management
Handle requests and technical project work to completion
Assist with activities to triage and escalate any system or network outage to reduce downtime
Provide on callsupport for Sev1 and Sev2 incidents
Handle escalations from Level 1 support
Follow update and create standard operating procedures (SOP) to improve the teams knowledge management
Daily travel around the Greater Seattle area
After hours work for change requests required
About the team
OnPrem Infrastructure Support (OIS) focuses on the operation maintenance and upgrade of the network and server infrastructure within corporate sites . Scope extends from the circuits that connect sites to the Internet through MDFs and IDFs then out to wall jacks and Wireless Access Points. OIS manages copper and fiber connections within and between sites. Layer 1 troubleshooting and logistics are core competencies. OIS staff have functional knowledge of server hardware and operating systems layer 2/3 networking and network services (DNS DHCP NTP etc). The role is 50/50 breakfix and projects.
1 years of Windows Server technologies: AD DFS Print Services SCCM experience
2 years of troubleshooting in a multiuser high availability environment experience
2 years of PC repair troubleshooting deployment and liquidation experience
1 years of IT client server and network service delivery experience
2 years of networking (such as DNS DHCP SSL OSI Model and TCP/IP) experience
2 years of corporate setting Windows Mac or Linux Operating systems support experience
2 years of supporting and maintaining a corporate network environment experience
1 years of working with windows server technologies experience
High school or equivalent diploma
2 years of computer networking experience
Experience supporting video conference and teleconference equipment
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $46900/year in our lowest geographic market up to $103000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazon is seeking bright adaptable and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonians to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely accurate and professional assistance.
Amazons IT Services Support is the first point of contact for technical service requests for Amazon Corporate and its subsidiary employees worldwide.
The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative energetic and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed flexible and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Key job responsibilities
Provide comprehensive technical support to Amazon Corporate employees
Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users
Perform hardware procurement and asset management
Troubleshoot/support LAN and onsite servers via tickets alerts and change management
Create and maintain documentation
Ticket queue management
Handle requests and technical project work to completion
Assist with activities to triage and escalate any system or network outage to reduce downtime
Provide on callsupport for Sev1 and Sev2 incidents
Handle escalations from Level 1 support
Follow update and create standard operating procedures (SOP) to improve the teams knowledge management
Daily travel around the Greater Seattle area
After hours work for change requests required
About the team
OnPrem Infrastructure Support (OIS) focuses on the operation maintenance and upgrade of the network and server infrastructure within corporate sites . Scope extends from the circuits that connect sites to the Internet through MDFs and IDFs then out to wall jacks and Wireless Access Points. OIS manages copper and fiber connections within and between sites. Layer 1 troubleshooting and logistics are core competencies. OIS staff have functional knowledge of server hardware and operating systems layer 2/3 networking and network services (DNS DHCP NTP etc). The role is 50/50 breakfix and projects.
1 years of Windows Server technologies: AD DFS Print Services SCCM experience
2 years of troubleshooting in a multiuser high availability environment experience
2 years of PC repair troubleshooting deployment and liquidation experience
1 years of IT client server and network service delivery experience
2 years of networking (such as DNS DHCP SSL OSI Model and TCP/IP) experience
2 years of corporate setting Windows Mac or Linux Operating systems support experience
2 years of supporting and maintaining a corporate network environment experience
1 years of working with windows server technologies experience
High school or equivalent diploma
2 years of computer networking experience
Experience supporting video conference and teleconference equipment
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $46900/year in our lowest geographic market up to $103000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Employment Type
Full-Time
Department / Functional Area
Key Skills
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