Business System Lead
Business System Lead
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Job Alert
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$ 72993 - 109490
1 Vacancy
Job Description
Description of Work
The Business System Lead will supervise a team of IT professionals responsible for the administration support and continuous improvement of the Integrated Human Resources Information System (HRIS)/Payroll System within the Division of State Operated Healthcare Facilities (DSOHF) at the North Carolina Department of Health and Human Services (DHHS). This role oversees helpdesk operations for timekeeping and payroll systems including UGK Kronos Workforce Central and its upgrade to the Dimensions platform and ensures thirdparty integrations with the Epic Electronic Health Record (EHR) and the States Integrated HRPayroll System (Fiori) are operating effectively. The position is charged with aligning HRIS and payroll systems with enterprisewide requirements leading configuration efforts managing vendor relationships resolving technical issues and maintaining system integrity and security.
This position also leads business process analysis software testing documentation compliance and project management activities. Responsibilities include developing functional and technical requirements managing system upgrades facilitating crossfunctional meetings addressing production support issues and delivering performance metrics to executive leadership. The analyst is expected to mentor team members ensure quality assurance and data security standards are upheld and actively contribute to the longterm application management and strategic IT direction of the agency. Strong analytical thinking communication skills and the ability to work collaboratively with stakeholders across various technical and nontechnical backgrounds are critical to the success of this role.
Key Duties Include:Oversee daily operations and support of the DSOHF HRIS/Payroll systems and Timekeeping Payroll Helpdesk.
Manage upgrades and transitions from Kronos Workforce Central to UGK Dimensions Workforce Management.
Coordinate and support thirdparty integrations with Epic EHR and State HRPayroll Fiori systems.
Lead business process analysis requirements gathering system configuration and functional testing.
Supervise and mentor IT staff assign tasks review deliverables and manage performance.
Develop application strategies ensure alignment with enterprise policies and report system performance metrics.
Troubleshoot technical and production support issues applying system enhancements where needed.
Facilitate communication with internal and external stakeholders including OSBM OSHR DIT and vendors.
Maintain system documentation user manuals training materials and project plans per state standards.
Ensure compliance with security policies quality standards and data governance protocols across systems.
About the NC Department of Health and Human Services (DHHS):
The North Carolina Department of Health and Human Services (DHHS) is one of the largest most complex agencies in the state and has approximately 17000 employees. It is responsible for ensuring the health safety and wellbeing of all North Carolinians providing human service needs for special populations including individuals who are deaf blind developmentally disabled and mentally ill and helping poor North Carolinians achieve economic independence.
About the NCDHHS Information Technology Division:
In collaboration with our partners the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises six sections: Implementation and Operations Strategy and Workforce Enterprise Technology Vendor and Finance Data and Analytics and Cyber and Privacy. Team ITD offers the following services but not limited to implementations operations project/portfolio management infrastructure consulting business division liaison digital transformation IT strategy enterprise technology IT contract and vendor management and data office services.Compensation and Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous highquality lowcost benefits on a pretax basis). Employees also receive paid vacation sick and community service leave. In addition paid parental leave is available to eligible employees. Visit website for benefits: more information about DHHS: Skills and Abilities / Competencies
Listed below are the knowledge skills and abilities (KSAs) associated with the position. These KSAs along with the minimum education and experience listed are required in order to be deemed eligible for the position therefore you must provide supporting information within the body of your application to demonstrate your possession of each KSA listed.
Qualified applicants must possess and application must clearly reflect work experience that demonstrates the following:Proven experience administering/supporting HRIS/Payroll systems alongside processing timekeeping/payroll data
Demonstrated experience with IT project management preferably with experience related to integrations.
Management Preferences:- Experience managing Electronic Health Records (EHR)
Experience with Kronos Workforce Central or UGK Dimensions Workforce Management Solutions.
Experience leading teams/ supervising technical staff.
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See for details.
Qualified applicants must possess and application must clearly reflect work experience that demonstrates the following:
Bachelors degree in business administration computer science or any related field from an appropriately accredited institution and two years of experience in business consultation process improvement or requirement gathering in an information technology environment
OR
Associates degree in business administration computer science or any related field from an appropriately accredited institution and three years of related experience in an information technology environment
OR
High School or GED and five years of related experience in an information technology environment
OR
An equivalent combination of education and experienceSupplemental and Contact Information
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: uses the MeritBased Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.
It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked education with the date graduated all work experience and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
- Applicants seeking Veterans Preference must attach a DD214 Member4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
- Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions they must attach either a DD256 or NGB 22.
- If applicants earned college credit hours but did not complete a degree program they must attach an unofficial transcript to each application to receive credit for this education.
- Applicants may be subject to a criminal background check. All candidates selected for positions considered Positions of Trust will be subject to a criminal background check.
Applications for positions requiring specific coursework must be accompanied by a copy of the applicants transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service please visit the NACES membership website at Transcripts degree evaluations and cover letters may be uploaded with your application.
NOTE: Applicants will receive communication via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status please contact Talent Acquisition at .
To check the status of an application please log in to your NC Government Job Opportunities account and click Application Status.
For technical issues with your applicationplease call the NeoGov Help Line at. If you have a technical issue with your Government Jobs account please call their Help Line at.
Employment Type
Full-Time
