Players Club Senior Supervisor

Why Ballys

Ballys Corporation (NYSE: BALY) is a global casinoentertainment company with a growing omnichannel presence. Ballys owns and operates 19 casinos across 11 states along with a golf course in New York and a horse racetrack in Colorado and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle UK expands its international reach. It also owns Bally Bet a firstinclass sports betting platform Bally Casino a growing iCasino platform Ballys Interactive International division (formerly Gamesys Group) a leading global interactive gaming operator and a significant economic stake in Intralot S.A. (ATSE: INLOT) a global lottery management and services business.

With 11500 employees its casino operations include approximately 17700 slot machines 630 table games and 3950 hotel rooms. Ballys also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

The Senior Players Club Supervisor is to assist the manager in monitoring the daytoday operations of the Players Club department and providing above average guest service on a consistent basis.

Responsibilities:

• Supervising shift operations of the Players Club booths. This includes staffing stocking providing updated and accurate information to the staff paging Box Office operations bus arrivals/departures match play coupons logging bus details monitoring ACSC Kiosks and Total Promo programs monitoring/replenishing representatives cash banks gift cards and gifts printing and distributing required promotional reports executing Promotions adding on Bonus Play over $100 for Match Play Promotions completing point adjustments and helping with the schedule along with posting shifts and bids.
• Oversee and assist with hiring training and development of the Players Club Staff
• Ensuring all polices are being followed by every member of the Players Club/Staff and Supervisors/issuing discipline where needed.
• Help to maintain overall moral in the department help resolve employee issues/concerns
• Take on certain duties of the Manager in their absence.
• Investigating and correcting guest issues related to their Players Club accounts
• Troubleshoot and resolve any guest issues related to Promotions or other offers
• Staff control (early outs; etc.
• Working closely with and assisting the other divisions of the Marketing department (Promotions Events Player Development and Direct Mail) with various projects and initiatives.
• Assist with preparing and executing all Bus Tours which may include Handling phone bookings greeting of the buses bus checkin assisting with game orientation until guests are settled in directing bus guests throughout the facility checking in with groups periodically throughout their stay assisting with any bus promotional efforts departing buses handling match play coupons.
• Assist with handling all guest complaint forms letters situations and phone calls.
• Assist soliciting customer service and facility improvements from employees and guests and forwarding accordingly.
• Monitoring the Call Center.
• Assist with monitoring all promotional signage and ensuring changeover when appropriate.
• Participating in Players Club and Marketing meetings.
• Ensuring timely and adequate communication of all relevant facility departmental promotional and event information to all staff members
• Other duties as assigned.

Qualifications:

• Previous customer service experience is required
• Previous supervisory experience is required
• Superior customer service skills are required
• Strong interpersonal skills
• Strong computer skills (Microsoft Office Suite)

License Requirements:

Must secure appropriate RI mandated gaming licenses

Working Conditions:

• Mostly indoors and generally climatecontrolled environment
• Will be exposed to noise smoke and odors
• Working with others and independently

Whats in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical dental and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Target Salary Range: $24.00

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Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

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