Sr Technical Program Manager Amazon Device Troubleshooting Team
Sr Technical Program Manager Amazon Device Troubleshooting Team
Posted on :
12-04-2025
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1 Vacancy
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Job Description
Amazon Device Troubleshooting Team exist to ensure device and application customers have delightful experiences using the product by enabling swift precise and privacycompliant observability and issue resolution across all devices and applications. Our mission is to transform vast amounts of device data into actionable insights that drive product stability and customer satisfaction. To achieve this mission we provide comprehensive technology solutions spanning the entire observability lifecycle. This includes ondevice crash and log management highscale data ingestion services advanced analytics dashboards and intuitive troubleshooting interfaces.
As a Senior Technical Program Manager for the Amazon Device Troubleshooting Services team you will drive critical initiatives that enhance the detection diagnosis and resolution of issues across Amazons device ecosystem. This highvisibility role requires exceptional leadership in coordinating across several engineering teams data engineers applied scientistsBIEs and senior stakeholders to deliver scalable troubleshooting solutions that improve customer experience. You will be responsible for influencing feature priorities and getting buy in from engineering teams for delivery of large crossorganization programs. You will leverage your technical knowledge to drive technical tradeoff decisions. You will represent difficult tradeoff decisions and solutions clearly to technical and business leaders to help them understand decisions and options. As a Technical Program Manager you will be one of the key leaders on the team and have an impact by defining strategy & requirements developing processes & schedules and driving forward progress on major initiatives.
As a Senior Technical Program Manager you will bring strong project management skills to systematically drive programs and deliver results. You possess good technical skills to deal with ambiguous programs to drive clarity in scope and . You are have demonstrated ability in driving programs with multiple stakeholders use escalation mechanisms and negotiation skills to drive the right outcomes. You have good communication skills both written and verbal and are adept in communicating with stakeholders and executives with right level of detail and clarity.
Key job responsibilities
As the Senior Technical Program Manager you will drive key business collaborations critical to improving the customer experience with Amazon Devices.
* You will partner with Senior Leaders within Amazon Devices to identify opportunities to increase device stability reduce device resource utilizations save costs and improve efficiency.
* You will define and implement strategical partnerships that enables businesses in Amazon Devices scale faster save costs and improve efficiency.
* You will establish mechanisms and processes that drive continuous improvement and operational efficiency.
* You will establish metrics and design selfserve reports to keep stakeholders informed and excited about the progress
A day in the life
This role will drive engagement across different product lines to design and drive programs that will improve the stability reduce the resource utilization of the devices. You will also help build mechanisms to prevent duplication of tools across teams for troubleshooting and analysis. As a direct result this role offers the challenge as well as the opportunity to bring structure and clarity to a fastmoving space. This high visibility role is inherently crossorganizational in nature. You will be a champion of this product to senior leadership.
About the team
Amazon Device Troubleshooting Services (ADTS) team ensures that troubleshooting is quick easy and privacycentric for device and application teams so that end customers have delightful experiences with their Amazon Devices. We provide a single place for device and application teams to troubleshoot known issues uncover emergent trends or regressions and quantify the impact in the context of the customer journey. We build technology to deliver highquality user experiences for troubleshooting and analysis ensure stability of the device and proactively present critical issues and root causes to relevant teams based on a wide range of health and customer journey data.
7 years of working directly with engineering teams experience
5 years of technical product or program management experience
3 years of software development experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
Experience owning/driving roadmap strategy and definition
Excellent verbal and written communication skills.
5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
Experience defining KPIs/SLAs used to drive multimillion dollar businesses and reporting to senior leadership
Experience leading highly technical programs involving infrastructure complex systems systems engineering
Experience managing technical programs across crossfunctional teams building processes and coordinating release schedules
Experience working with geographically distributed teams
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As a Senior Technical Program Manager for the Amazon Device Troubleshooting Services team you will drive critical initiatives that enhance the detection diagnosis and resolution of issues across Amazons device ecosystem. This highvisibility role requires exceptional leadership in coordinating across several engineering teams data engineers applied scientistsBIEs and senior stakeholders to deliver scalable troubleshooting solutions that improve customer experience. You will be responsible for influencing feature priorities and getting buy in from engineering teams for delivery of large crossorganization programs. You will leverage your technical knowledge to drive technical tradeoff decisions. You will represent difficult tradeoff decisions and solutions clearly to technical and business leaders to help them understand decisions and options. As a Technical Program Manager you will be one of the key leaders on the team and have an impact by defining strategy & requirements developing processes & schedules and driving forward progress on major initiatives.
As a Senior Technical Program Manager you will bring strong project management skills to systematically drive programs and deliver results. You possess good technical skills to deal with ambiguous programs to drive clarity in scope and . You are have demonstrated ability in driving programs with multiple stakeholders use escalation mechanisms and negotiation skills to drive the right outcomes. You have good communication skills both written and verbal and are adept in communicating with stakeholders and executives with right level of detail and clarity.
Key job responsibilities
As the Senior Technical Program Manager you will drive key business collaborations critical to improving the customer experience with Amazon Devices.
* You will partner with Senior Leaders within Amazon Devices to identify opportunities to increase device stability reduce device resource utilizations save costs and improve efficiency.
* You will define and implement strategical partnerships that enables businesses in Amazon Devices scale faster save costs and improve efficiency.
* You will establish mechanisms and processes that drive continuous improvement and operational efficiency.
* You will establish metrics and design selfserve reports to keep stakeholders informed and excited about the progress
A day in the life
This role will drive engagement across different product lines to design and drive programs that will improve the stability reduce the resource utilization of the devices. You will also help build mechanisms to prevent duplication of tools across teams for troubleshooting and analysis. As a direct result this role offers the challenge as well as the opportunity to bring structure and clarity to a fastmoving space. This high visibility role is inherently crossorganizational in nature. You will be a champion of this product to senior leadership.
About the team
Amazon Device Troubleshooting Services (ADTS) team ensures that troubleshooting is quick easy and privacycentric for device and application teams so that end customers have delightful experiences with their Amazon Devices. We provide a single place for device and application teams to troubleshoot known issues uncover emergent trends or regressions and quantify the impact in the context of the customer journey. We build technology to deliver highquality user experiences for troubleshooting and analysis ensure stability of the device and proactively present critical issues and root causes to relevant teams based on a wide range of health and customer journey data.
7 years of working directly with engineering teams experience
5 years of technical product or program management experience
3 years of software development experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
Experience owning/driving roadmap strategy and definition
Excellent verbal and written communication skills.
5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
Experience defining KPIs/SLAs used to drive multimillion dollar businesses and reporting to senior leadership
Experience leading highly technical programs involving infrastructure complex systems systems engineering
Experience managing technical programs across crossfunctional teams building processes and coordinating release schedules
Experience working with geographically distributed teams
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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