Senior Manager Trust Safety Policy All Genders
Senior Manager Trust Safety Policy All Genders
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Job Description
The Senior Policy Manager role is a key position within our Design Marketing & Content (DMC) business and tech function dedicated to delivering exceptional and inspiring experiences for Zalandos customers. As a pioneering leader in Trust & Safety at Zalando youll play a pivotal role as we scale user and creatorgenerated content ensuring we protect users meet regulatory standards and uphold Zalandos reputation and public trust. We seek a strategic and influential leader with a passion for safety adept at navigating complex fastpaced environments. With your expertise in policy development risk mitigation and crossfunctional collaboration you will significantly advance Zalandos commitment to creating a safe and trustworthy experience for millions of users across 25 European markets.
WHAT WED LOVE YOU TO DO (AND LOVE DOING):
Own implement and refine policies and guidelines that create a safe inclusive and engaging experience for all Zalando users creators and partners.
Continuously evaluate policy effectiveness using a balanced approach that combines quantitative metrics with qualitative insights making datainformed improvements to maintain relevance and impact.
Apply quantitative data and sound judgement to make swift highstakes decisions on complex policy and crisis issues ensuring decisions are consistent clear and aligned with Zalandos values.
Identify and proactively address areas of emerging risk conducting indepth analyses and advocating for policy adjustments as needed.
Engage in crossfunctional collaboration with teams in Operations Product Legal Compliance and Analytics to drive both immediate and longterm objectives for content moderation legal and regulatory compliance.
Serve as a policy representative in internal company meetings and external speaking engagements on behalf of the company.
Shape and contribute to the broader Trust & Safety strategy and vision regularly presenting wellsupported recommendations to senior leadership.
WED LOVE TO MEET YOU IF:
Youre proud of your degree (Bachelor Master MBA) in political science government communications law or a related field OR your analogous realworld experience.
You have 5 years of relevant work experience in policy development at an ecommerce company or marketplace specifically handling issues like copyright regulated goods etc.
You have a proven track record of developing and implementing effective policies and processes with a strong understanding of safety principles and risk management.
You can quickly identify problems thoroughly analyse them and deliver feasible policy solutions.
You possess strong communication and interpersonal skills including experience in stakeholder engagement and advocacy.
You thrive in a fastpaced dynamic environment managing multiple priorities and driving results under tight deadlines.
Your oral and written English is business fluent.
If you think you have what it takes we encourage you to apply even if you dont meet every single requirement. You may just be the right candidate for this or other roles!
OUR OFFER:
Zalando provides a range of benefits heres an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40 off fashion and beauty products sold and shipped by Zalando 30 off Zalando Lounge discounts from external partners
2 paid volunteering days a year
Hybrid working model with 60 (or more) remote per week actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services including counselling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available
Learn all about Zalando and our values here: BY DESIGN: At Zalando our vision is to be inclusive by design. And this vision starts with our hiring we do not discriminate on the basis of gender identity sexual orientation personal expression ethnicity religious belief or disability status. You are welcome to leave out your picture age or marital status from your application. We only assess candidates on their qualifications and merit. our diversity & inclusion strategy: employee resource groups: Experience: Senior Manager
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need so we can best support you throughout the hiring process.
Employment Type
Full-Time
Key Skills
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