Support Line Officer
Support Line Officer
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Job Description
About the Company:
Marie Curie is the UKs leading endoflife charity. We are the largest nonNHS provider of endoflife care in the UK the only provider across all 4 nations delivering community nursing and hospice care across the country while providing information and support on all aspects of dying death and bereavement. Our leading research pushes the boundaries of what we know about good endoflife and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness theyre likely to die from.
The care and support we provide is highly valued by the people we care for and their loved ones but at present we are only reaching around 10 of dying people at the end of now one in four people in the UK with a terminal illness do not get the care or support they deserve at the end of their lives.
We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the endoflife through 3 ways:
- Growing and transforming our direct care and support
- Delivering more practical information and support
- Leading in shaping the endoflife experience
Joining our Information & Support Team youll provide crucial assistance to those in need during challenging times. Youll provide personalised support by offering a compassionate ear sharing relevant information and directing individuals to the resources they need.
Our Support Line Officers may not be counsellors or medically trained but they are dedicated to delivering a professional service and providing reassurance during difficult times. Whilst this role can at times be challenging due to the nature of the callsthe fulfilment that comes from making a positive impact on someones life makes this role incredibly rewarding.
Your Role in Our Mission:
Day to day duties will include but are not limited to:
- Responding to a variety of enquiries from individuals affected by terminal illness as well as their families friends or professionals. These inquiries may range from practical matters concerning finances or legal arrangements to accessing Marie Curie services as well as emotional concerns such as grief and loss.
- Utilising the resources available through the Marie Curie Information and Support Service along with other trusted sources primarily online you will address inquiries gather information and direct individuals to the support they require. This may involve communication via phone web chat and other channels as well as moderating our online community and undertaking additional project work to enhance our service.
- Apply relevant safeguarding procedures when required to ensure the safety and wellbeing of the individuals contacting the helpline.
- Accurately recording information into the database ensuring data quality and date protection guidelines.
Salary:pro rata per annum
Contract: Permanent & Fixed Term roles available (Fixed Term roles have the potential to go Permanent)
Based:Hybrid working within a commutable distance to Bocam Park Bridgend
Benefits Youll Love
- Annual leave allowance 25 days plus 8 public holidays (pro rata)
- Hybrid working
- Competitive Policy for parental/sick Leave
- Continuous Professional development
- Industry leading training programmes
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with eyecare cost
- Entitled to Marie Curie Blue Light Card
- Entitled to BenefitHub Discount Scheme
- Life assurance for all employees
What were looking for:
- Genuinely empathetic with the ability to demonstrate sensitivity
- Ability to show resilience in challenging and sometimes distressing situations
- Experience of working in a call centre/customer facing environment
- Ability to show compassion when handling complex situations and difficult conversations
Please see the full job description here: Process
- Close date for applications:Sunday 13th April 2025
- Interview Dates: Week Commencing 21st April 2025
- As part of your online application you will be asked for a CV and covering review both the advert and job description and outline your most relevant skills experience and knowledge for the role.
For further information or to arrange an informal chat please contact our Talent Partner Grinne Henderson
Additional Information
Marie Curie is committed to its values which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity inclusion and equity in the workplace and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures perspectives and lived experiences.
Reasonable adjustments to our standard process can be accommodated. Should you require any reasonable adjustments please contact our Talent Acquisition team by emailing
Required Experience:
Unclear Seniority
Employment Type
Full-Time
