In House Coffee Machine Engineer
In House Coffee Machine Engineer
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Job Description
About the role:
We are looking for a dynamic driven and experienced In House coffee machine Engineer to join the team to support on a wide variety of coffee machines predominantly in the traditional espresso machine space.
Both office and field based this role will form the main point of contact for all machine queries to cover both proactive servicing and reactive callouts.
Responsibilities:
As In House Engineer your main responsibilities will include:
Reactive callouts: On hand in the London/SE area to handle reactive callouts on a weekly basis. Estimate 8 x reactive calls/week
Video calls: Quicker fixes on machines via video calls in the first instance. Estimate 5 x video calls/week.
Machine inbox: Be the first point of contact for all machine issues across team B2B both traditional espresso machines and bean to cup machine issues.
Saturday cover: Structuring the working week to ensure Saturday service for callouts.
About Pact:
At Pact Coffee were on a mission to change coffee for the better better for farmers the planet and coffee lovers everywhere. We work directly with the worlds finest farmers paying fair prices for outstanding specialitygrade coffee and delivering it to homes offices and hospitality venues across the UK. As a proud B Corp with a carbonneutral roastery and fully recyclable packaging were committed to making coffee better at every stage.
Requirements
Youll be an ideal fit if you:
- Have minimum 1 years of machine engineering experience.
- Knowledge of hydraulic systems and plumbing
- Thrive in a fast paced dynamic environment.
- Can communicate effectively and have a make it happen attitude.
- Are passionate about delivering the perfect end cup through our machine universe.
- Can collaborate seamlessly with stakeholders at all levels both internally and externally.
Benefits
Our Head office is in Bermondsey but we offer a hybrid flexible working environment. We have an energetic collaborative approach to work supportive leadership team and our perks are great. Here are some of the perks we offer:
- Salary bracket: up to 35k depending on experience
- 23 days holiday increasing annually up to 27 days (our office is also closed between Christmas and New Year)
- Hybrid working model with time spent in the field in the office and at home
- Comprehensive training in sales coffee and more
- Flexitime (with core hours of 104
- Monthly coffee allowance
- An accessible and open workspace
- Plus many more benefits
A bit more about us:
The impact we make: range:
In your application please feel free to note which pronouns you use (she/her/hers he/him/his they/them/theirs etc).
Employment Type
Full-Time
