LeadManager Clinical Compliance

About the Role

The Lead/Manager Clinical Compliance will oversee a multipronged team that is responsible for onboarding and continuous compliance of our clinical staff members. The position is ideal for someone that has experience driving measurable efficiency gains in an operationally complex environment.

The Lead/Manager Clinical Compliance will directly manage a team of seven individuals and be responsible for building out new processes that drive the efficient of initial and ongoing compliance tasks. These tasks will touch over 2000 new hires and 1000 existing staff members this year alone. While HR Compliance experience is strongly preferred it is not required. Were looking for a Lead/Manager that is excited to get in the weeds and optimize / automate backoffice processes (e.g. fingerprints license verifications annual training etc. to create a more clinicianfriendly compliance experience.

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Responsibilities

• Plan organize and manage a comprehensive Human Resources (HR) Compliance program. Responsible for the day to day operations of the department.
• Lead and manage the team responsible for generating and maintaining the personnel file for each staff member with a focus on client care staff files.
• Liaise with Recruiting Credentialing Clinical Onboarding Leadership and HR Operations to assure a seamless process in assembling and maintaining a complete file.
• Assure that all regulatory requirements are met including:
  • Complete background checks at hire and as required including fingerprinting and state registry checks.
  • Job descriptions are accurate and present in each file with all required signatures completed.
  • Assures all required new employee orientation is complete and documented
  • Complete health screening/testing/immunizations are completed for employees per state and Joint Commission requirements
  • Verification of required credentials education and experience for all new employees
  • Documentation of all trainings required by external agencies both at hire and ongoing
  • Completion of initial and periodic competency assessments for all client facing staff
  • Completion of periodic performance reviews for all staff
• Supervise periodic audits of employee file data for timeliness and completeness.
• Ensure that department productivity data is accurate and available to leadership.
• Liaise with clinical leadership regarding higher level issues to assure that both individual and systemic issues are addressed.
• Serve as the systemwide expert on all applicable personnel file requirements including The Joint Commission and Federal / State laws.
• Provide HR Compliance related education and training to staff and others as needed.
• Develop and implement policies and protocols related to HR Compliance and ensure that the organization and staff are in accordance with organizational and industry standards.
• Provides input to strategic decisions that affect the departments functional area of responsibility.
• Maintain a system of strict confidentiality for management of sensitive employee and contractor information.
• Resolve escalated issues promptly and with diplomacy and discretion.
• Liaise with department vendors including background check and occupational health organizations.
• Cultivate positive interpersonal relationships with clinical and administrative leadership as well as external partners.

Qualifications

• Bachelors Degree required or equivalent in experience. Masters degree in healthcare related field preferred.
• Work authorized in the United States and native or bilingual English proficiency
• Three 3 years of management experience of 3 direct reports is required.
• Three 3 years of HR experience in a healthcare setting is preferred.
• PHR or SPHR Certification is preferred.
• TJC or CARF accreditation experience preferred.
• Experience overseeing a multistate HR compliance function is preferred.
• Ability to direct team workflow to meet deadlines
• Ability to supervise and motivate a team including goal setting team development and problem resolution.
• Excellent verbal and written communication.
• Detailoriented.
• Outside the box thinker; excellent at problem solving
• Ability to maintain consistent contact with healthcare providers insurance companies and state boards to ensure that expectations are clear and requirements are completed in a timely manner.
• Microsoft Office proficiency.
• Strong interpersonal relationshipbuilding and listening skills with a natural consultative style.
• Ability to energize communicate and build rapport at all levels within an organization.
• Strong project management skills with a demonstrable ability to corral and manage details in a fastpaced fluid environment.
• Experience advising presenting to and persuading senior corporate personnel.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all fulltime exempt employees. Read more about our benefits here.#LIRemote

Additional Information

The total target base compensation for this role will be between $70000 and $100000 per year at the commencement of employment. In addition to base compensation this role offers a target performancebased bonus. The target total cash compensation range including potential bonus will be between $74000 and $105000 per year. Please note pay will be determined on an individualized basis and will be impacted by location experience expertise internal pay equity and other relevant business considerations. Further cash compensation is only part of the total compensation package which depending on the position may include stock options and other Charlie Healthsponsored benefits.